A Hotel and Restaurant Management Bachelor's Degree. I'm looking for a challenging position where I can use my background in the hospitality sector, sales and marketing, food and beverage, front office, and customer service to contribute and support the company's success.

Data Entry Specialist/Virtual Assistant

• Help my client encode data from his product inventory through Google Sheets.
• Assist my client in product sourcing and uploading it to his inventory sheets.
• Help my client monitor his online store and do some product uploading.
• Maintain his online store as competitive to others in the marketplace.

Class Instructor/Driving Instructor

Concierge Associate

• Greets visitors and offers first-rate customer service to all hotel visitors and guests.
• Provides prompt, branded assistance to visitors and property owners, as well as any necessary follow-up.
• Has thorough knowledge of every crucial facet of resort or hotel operations.
• Develops in-depth knowledge of nearby eateries, stores, attractions, modes of transportation, and airports.
• Respond to customer enquiries and arrange airline tickets, city tours, island hopping trips, deliver packages, and provide transportation services including drop-off and pick-up (sea and land).
• Keeps an inventory and stock of the materials (supplies, brochures, etc.) for concierge desks.
• Offers assistance for guests arriving with packages before to their arrival.
• Collaborates with all resort staff members and available resources.
• Keep an eye on the lobby and make eye contact with visitors.

Hotel Supervisor

• Assist the AOM in overseeing business operations across all hotel divisions.
• Assist the AOM in assigning duties to staff members and helping them to be managed.
• Oversee and support front desk tasks such room inventory and guest check-in and check-out procedures.
• Ensuring that all front desk personnel interacts with arriving and departing visitors in a cordial and attentive manner.
• Helps the front office staff with reservations and takes incoming calls. Helping guests with unique requests is among the other responsibilities.
• Assist with cashier duties, such as conducting large cash transactions, handling bills, and other business for parties and group events.
• Interact with hotel visitors to guarantee a positive experience, responding to inquiries and handling client grievances.
• Examine the cleanliness and safety of the hotel's guest rooms and all other places.

Restaurant Supervisor

• Help the restaurant manager train, supervise, counsel, and discipline the workers at the outlets.
• Watching over the dining area at mealtimes to make sure that the guidelines and procedures for serving are followed.
• Be effective in your verbal and written communication to give the staff precise instructions.
• Keep an eye on how the personnel is doing and, where necessary, support improvement.
• Arrange and hold monthly staff meetings where important information is shared, including updates on consumer interactions and complaints as well as outlet rules and procedures.
• Maintaining composure and alertness, especially during busy times or days, and setting an example for the staff and other employees.
• Verify that the outlet's fundamental standard operating procedures are in place.
• Ensuring that every service step is carried out every day.
• Engage customers in constructive dialogue to promote products and services.

Sales & Banquet Executive

• Establish and enhance the hotel's reputation by providing various types of personalized service in accordance with the establishment's standard operating procedures.
• Attend to and swiftly address any inquiries made via phone, fax, and email.
• Manages every facet of the coordinating and negotiation process.
• Sending the guests proposals for dining events depending on their needs.
• Follow up with clients and remind them to book events by the deadlines.
• Create event contracts and proposals.
• Type up and publish the order of the dinner event.
• Distribute orders for the banquet event to any concerned department heads and/or staff members who are involved in the service event.
• Coordinate with other departments at all times and help them carry out any requirements for special banquet events and any necessary additions to the clients satisfactions.

Ms. Dhamielyn A. Sarno, MIT
Project Manager - PRO VA PH
Email: dhamsarno@gmail.com
Mobile #: +639158325769

Ms. Mervy Shari Silagan
Reservation Supervisor - Tambuli Seaside Resort & Spa
Email: ms_zosa@yahoo.com
Mobile #: +639212694030

Hon. William Jao
Municipal Mayor - Tubigon Bohol
Mobile #: 639989955133

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