2017
AB Multimedia Arts
Lyceum of the Philippines University - Batangas
Social Media Manager | Graphic Designer | Customer Experience Expert
Through past experiences in various fields such as graphic design, garments manufacturing, digital marketing, and customer service proves my adaptability, flexibility, and effectiveness with any endeavor I pursue.
Working directly with clients as a project coordinator, and customer service expert (in both voice and chat support), I am able to empathize and then pinpoint the client's concern and offer the best possible solutions.
As a virtual assistant, I am confident that my skills, knowledge, and experience would be able to help your endeavors.
What I do Best
Graphic Design
Customer Support
Communication
Project Coordination/Management
Social Media Management
Data Entry/Web Research
Certificates
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My Experience and Education
2016
-
2023
Freelancer
(Freelance Graphic Designer)
- created graphic designs and layouts as per client requirements.
2022
-
2022
TTec Philippines
(Customer Service Representative)
• Assisted customers with the following: clarifications on billing statements, inquiries on latest product and service promotions, as well as redirecting custom to the right department with the queries.
• Participated and assisted in team deliberations regarding clarifications on products offered and handling situations.
• Individual Metrics: 60% Customer satisfaction, 100% Show rate (Attendance).
2021
-
2022
Optum Global Solutions PH
(Customer Service Representative)
• Assisted both healthcare providers and members with inquiries and provided resolution(s) concerning insurance policy benefits & eligibility, claims, and information intake.
• Contributed substantially towards performance by surpassing individual metric goals.
• Assisted teammates in handling situations when necessary.
• Individual Metrics: 90% Customer satisfaction, 100% Show rate (Attendance).
2020
-
2021
Motion Cabin Inc.
(Project Coordinator | Project Manager)
• Spearheaded coordination between different departments in order to deliver clients’ needs and requirements, while ensuring company standards are met.
• Coordinated and co-managed all projects with account managers, inclusive of attending client meetings and project scheduling.
• Contributed to graphic design work.
2017
-
2020
Aewon Garment & Embroidery Sdn Bhd
(Project Coordinator | Graphic Designer | Google Sketchup Modeler)
• Contributed to creating static graphic designs for print, website, and social media advertisements.
• Managed and coordinated with back-end developers and was assigned front-end maintenance using Wordpress, as part of the pioneering team for the company’s first website.
• Pioneered the 3D modeling division for the graphics department which broadened the services offered by the company and allowed the company to submit proposals with 3D models using Google Sketchup.
• Coordinated with clients, sales personnel and production workers in determining the most economic execution for fabric-based projects, while ensuring the most profitable outcome for the company.
• Prepared sublimation files, expose files (for silkscreen printing), heat transfer sticker files, and job orders using Adobe Illustrator
2016
-
2017
Wellness Fitness Gym
(Graphic Designer)
• Created marketing visuals that would promote the gym and increase membership subscription.
My Services
Graphic Design
Create visual communications that help elevate the business' value, identity, and growth.
Social Media Management
I will build positive relationships with customers by responding to comments, messages, and addressing concerns.
Data Entry / Web Researcher
I will identify and resolve data discrepancies by investigating and correcting errors in data.