2022
General Virtual Assistance
PRO VA PH

Everyone is unique but I am confident that I am a reliable, hardworking and adaptable individual. I've work as an Sales Representative for 3 years and as Customer Service Representative for 1 year.
I've had office and sales experience for more than a year, and I'd like to get additional knowledge working in any other field.
I am a goal-oriented person that is committed to producing high-quality work that exceeds my clients expectations.
I take the initiative to complete tasks that are helpful to my projects and provide suggestions for changes or innovations along the route.
I am skillful, flexible and reliable when it comes to the things or project that I love to do. I am knowledgeable when it comes to word processing and google workspace
I am familiar with the apps and tools in the office (BPO) and how to use them. I can assist people/customer in a way that they would appreciate such as providing them what they need instead of what they want.
I'm excited about the prospect of working with you in the near future. Feel free to contact me if you have any questions.

STERLING GLOBAL CALL CENTER, 2014-2015

• CUSTOMER SERVICE REPRESENTATIVE
Helping the consumer place orders. Ensuring that the clients' orders are accurate and will deliver on time.
• BRANCH COORDINATOR
Addressing complaints and providing thorough assistance.
•APPOINTMENT SETTER
Scheduling prospective clients to test drive a new model of car.

ICONIC INTERNATIONAL INC. (SALES PROMOTER), 2014

• Promoting a particular brand.
• Accountable for increasing sales of a given product.
• Inventory And Auditing

MAJOR SHOPPING MANAGEMENT (SALES CLERK), 2013

• Inventory and Auditing
• Greeting customers and assisting them in finding certain products within the store.
• Managing the POS system to handle client refunds and payment.

ASIA PACIFIC COSMETICS PHILIPPINES CORP. (SALES PROMOTER), 2012-2013

• Raising product awareness through speeches, giveaways, demonstrations, and general public interest.
• Establishing a strong brand presence and develop creative marketing plans.
• Inventory and Auditing

•Data Entry
•Customer Service
•Appointment Setting

Word Processing
Google Workspace
Capcut
Canva

Dhamielyn A. Sarno, MIT
Project Manager, PRO VA PH
dhamsarno@gmail.com