BSBA Major in Marketing Management
Golden State College - General Santos City

My name is Anthonete Chyn Eltagonde, and I am 29 years old. I believe strongly in the importance of continuous learning and personal growth. Throughout my professional journey, I have gained valuable experience working as a service crew member at a fast food chain for three years, where I developed strong customer service and teamwork skills. I also worked for another three years as a Car Loan/Credit & Collection Officer at a car dealership, where I enhanced my skills in financial management, communication, and problem-solving. My goal in life is to continue expanding my knowledge, embrace new opportunities, and grow both personally and professionally.

Non-Life Insurance
Branch Service Assistant

1. Issuing Policy
2. Perform some Administrative Task
3. Responsible for Accounts Receivable/Accounts Payable
4. Follow up unpaid Policies
5. Answer Phone callls/Message Inquiries of Clients

HYUNDAI MOTORS &MITSUBISHI MOTORS
Loan Officer/Credit & Collection Personnel

As a Car Loan Officer:
1. Assess and evaluate car loan applications by analyzing credit reports, income documents, and other financial information.
2. Guide customers through the loan process, explaining terms, conditions, and payment schedules.
3. Verify customer information, employment, and references to confirm creditworthiness.
4. Coordinate with car dealerships, insurance agents, and internal departments to facilitate loan approvals.
5. Ensure compliance with financial regulations, lending policies, and internal procedures.
6. Approve or recommend loan approvals or rejections based on risk assessments.
7. Maintain records of loan applications and approvals
8. Provide after-sales support, including payment reminders and account updates.

As a Credit & Collection Officer:
1. Monitor outstanding balances and follow up with customers for timely payments.
2. Contact clients via phone, email, or visits to resolve overdue accounts.
3. Evaluate new credit requests, perform credit checks, and set credit limits.
4. Maintain accurate records of credit transactions, collections, and communications.
5. Prepare reports on collection activity and outstanding accounts for management.
6. Recommend accounts for escalation, legal action, or write-off as needed.
7. Work closely with the sales and accounting teams to resolve disputes and improve collection processes.

JOLLIBEE FAST FOOD
Service Crew (Team Leader, Cashier & Office Custodian)

As a Team Leader:
1. Supervise and coordinate the crew during shifts
2. Ensure customer satisfaction by maintaining service quality
3. Monitor inventory and assist with stock ordering
4. Train and coach new crew members
5. Enforce food safety and sanitation standards
6. Handle customer complaints and resolve issues efficiently
7. Assist with scheduling and shift planning

As a Cashier:
1. Greet customers and take orders accurately
2. Issue receipts and manage the cash drawer responsibly
3. Promote upselling and suggestive selling
4. Handle basic customer inquiries and concerns

As an Office Custodian:
1. Answer and direct incoming phone calls and emails
2. Maintain office filing systems, both physical and digital
3. Schedule meetings, appointments, and coordinate calendars
4. Order and manage office supplies and inventory
5. Prepare and edit correspondence, reports, and presentations
6. Assist in basic bookkeeping tasks (e.g., invoice tracking, petty cash)
7. Organize and maintain office records and confidential documents
8. Coordinate with vendors and service providers when needed
9. Support various departments with clerical and administrative needs

CORE SKILLS

1.Data Entry & Management
2.Microsoft Excel & Office Suite
3.Accuracy & Attention to Detail
4.Financial Documentation
5.Recordkeeping & Filing
6.Time Management
7.Data Confidentiality
8.Communication & Team Collaboration
9.Customer Account Handling

TECHNICAL PROFICIENCIES

1. Microsoft Excel, Word, Outlook
2. Google Workspace (Docs, Sheets, Drive)
3. Quickbooks
4. Classin

ProVA.ph
General Virtual Assistant
8 hours Via zoom Live

Topics:
1. Social Media Management
2. Facebook Ads Manager
3. Graphic Designer/Video Editor
4. Content Creator
5. Medical VA
6. Leads Generator
7. Data Entry
8. Online Bookkeeper
9. Executive VA
10. SEO Specialist
11. Real Estate VA
12. E- Commerce VA/Amazon VA