2015
Bachelor of Science in Business Administration major in Marketing Management
University of Makati
More Info About Me
My name is Anne. I have almost 8 years of experience in the BPO industry and Data Entry. I am outgoing, dedicated, and open-minded. I get across to people and adjust to changes with ease. I believe that a person should work on developing their professional skills and learning new things all the time.
My Skills and Competencies
Customer Service
Appointment Setter/Cold Calling
Graphic Designer
Data Entry
Certificates
My Experience and Education
December 2021
-
October 2022
Freelance
(Appointment Setter/Cold Calling)
Calling patients to check if they can attend the appointment or reschedule the appointment
If an appointment is confirmed we add it to the calendar and update the google sheet
Update patient details on our database.
2018
-
2022
TATA CONSULTANCY SERVICES
(SUBJECT MATTER COACH)
● Investigate and resolve customer complaints quickly and patiently, including assistance of customers who may have received faulty meters then book them an appointment to resolve the issue.
● Maintain thorough and accurate customer records
● Checking product or service availability
● Assisting customers with registration or account creation
● Passing customer feedback to management to improve the organization’s offerings
Informed customers about services available and assist customer needs.
● Provided functional guidance, training, coaching and assistance to lower-level staff.
● Monitor agents’ status (breaks, hold time, number of calls)
● Live barge with agent and provide feedback after call
2015
-
2018
EVERISE PHILIPPINES
(HELPDESK)
● Provides world class customer service, creating a friendly, welcoming customer experience through personalized service during both the rent and return process maximizing customer loyalty and sales opportunities.
● Resolve a wide variety of issues that the customer might experience through their rental journey, by leveraging Hertz’s proven customer service tools and methods and involving management.
● Responded to telephone inquiries and complaints using standard scripts and procedures.
● Gathered information, researches/resolves inquiries and logs customer calls.
● Communicated appropriate options for resolution in a timely manner.
● Handled escalated customer calls and guide/assist the agents to take calls and use customer service tools.
My Services
Customer Service Expert
Help customers with complaints and questions, and give customers information about products and services.
Graphic Designer
Creating images and layouts by hand or using design software. Testing graphics across various media.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Testimonials
CATHERINE RIVERA /CLIENT SUCCESS MANAGER/ PREVIOUS COLLEAGUE
I've known Anne, as we have been working for the same company for almost 4 years already. I was constantly impressed with her conversational skills and attention to detail. She always respectfully spoke to customers. Even when dealing with difficult calls, she never once lost her composure. Her account notes were always free of typos or negative remarks. She always treated everyone with respect and worked hard to meet her daily goals.
TATA CONSULTANCY MANAGEMENT
You are an inspiring role model to your colleagues. Thank you for your dedication and commitment.
CUSTOMER FEEDBACK FOR COMPLAINT
I try 3 times to fund my problem, and the last person was very professional. Thanks and well done!