ANNA FE YAMAMOTO

PROFESSIONAL VIRTUAL ASSISTANT
User Thumbnail
Contact Information
  • fheycortez76@gmail.com
    •
  • 09129898563
    •
  • Cabanatuan City, Nueva Ecija Philippines
    •
About

Virtual Assistant with experience in admin task, data entry, e-commerce support, and social media posting. Degree holder in Secondary Education and an active digital product seller managing my own online store and social media page.
Experience
2019-2020

E-commerce Chat Support

Provided chat-based customer support for an e-commerce and beauty essentials. Handled customer inquiries regarding products, pricing, promotions, and order status. Responsible for accurate order encoding, coordination of deliveries, and order tracking to ensure timely and correct fulfillment. Maintained professional and friendly communication while resolving concerns efficiently and ensuring a positive customer experience.
2021-2022

Social Media Associate

Answered customer inquiries via social media, created proposals, provided competitive pricing, and scheduled promotional product post on the company's Facebook Page.
2022-2023

Car Insurance Under Writer

Processed and encoded car insurance policies with accuracy, ensuring all client and vehicle details were complete and compliant with company guidelines. Reviewed applications and supporting documents to assess risk and approve coverage. Maintained organized records while consistently meeting production targets and contributing to the achievement of departmental quota goals.
2024-2025

Chief Administrative Officer

Supervised daily team operations to ensure smooth production. Prepared daily reports on orders, shipments, and returned parcels. Manage HR task, including interviews, attendance monitoring, and payroll processing.