2002
AB Mass Communication
University of Perpetual Help Rizal
More Info About Me
I am a full time with 2 boys. During my free time I do crafting, particularly Crocheting. I also love to read books and of course play with my toddler.
My Skills and Competencies
Social Media Management
Data Entry
Content Creator
Amazon Product Research
Amazon Product Sourcing
Certificates
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My Experience and Education
Nov. 21, 2016
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November 1, 2017
RMS Collect Inc.
(Customer Service Associate/ Senior Agent)
• Taking calls/ assist customer on their Telephone billings.
• Maintain network by troubleshooting and repairing outages
• Maintain customer rapport by listening to and resolving concerns, answering questions.
May 2008
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March 2011
Alorica
(Tier 2 Support / Claims Resolution Team)
• Taking calls/ assist customer on member’s benefits and hospital claims.
• Support the team on product inquiry/ handling supervisor calls
• Evaluate/Coach Customer Service Associate to review performance, provide directions, and set goals, while providing constant feedback when necessary.
• Handle call escalations through identifying customer needs.
April 2007
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April 2008
Alorica
(Reservation Sales Agent)
• Makes and confirms reservation for passengers on scheduled airline flights.
• Assist passengers on any inquiry/changes on their flight schedule.
• Handle passenger complaints/grievances.
My Services
Amazon Virtual Assistant
Assistant to ensure that your online web store runs smoothly, be it is inventory sorting or order processing.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.