PROVAPH - GENERAL VIRTUAL ASSISTANT

ROBINSONS BANK CORPORATION

INTERN
• Filing customer accounts and making sure that is Organized
• Checking documents and Scanning all Documents that they need.
• Assisting client for applying new account or any concern

SM MEGAMALL (SUPERMARKET)

• Memorizing the promo for the discount of customers.
• Filing and organizing the documents like copy of the receipt to submit in treasury.
• Counting bills and coins for the customer change.
• Offering the promo to the customer for them to get the discounted amount
• Training new cashier employees for strong working knowledge and flexibility.

JCD INFOSEARCH & GENERAL SERVICES, INC MANDALUYONG CITY

ENCODER AND PHONE CREDIT INVESTIGATOR (PCI)
• Dialing client for info verification and answering phone calls of client.
• Analyze and accurate data entry
• Provides accurate and complete response to client's inquiries
• Training new Data Encoder and PCI employee.
• Reviewed, edited, and added inadequate data to avoid conflicts and discrepancies of report
• Encoding the information of clients applying for car loans, housing loans, and personal loans.
• Pull out and organizing the cheque
• Returning blurred, uncontacted, and no contact number account to the admin for resolution.
• Separating the deficiencies and encoding the number of the cheque
• Achieves or exceeds target levels of quality, productivity and performance

SAGILITY HEALTH-BRIDGETOWNE WEST

CUSOMER SERVICE REPRESENTATIVE
• Answering inbound calls from client and verify patient's basic details before disclosing other information
• Acknowledging and resolving client complaints.
• Processing Payment (Paid in Full, Partial Payment or Payment Plan) and Offering Discount for Patient if eligible
• Verify the eligibility of Patient and filing insurance
• Advising client of outstanding balance.
• Explain and advise the Patient Responsibility and the denial response to resolve their concern
• Contacting Doctor's Office and Insurance if needed or patients insist.
• Sending email to Patient if requested and sending requesting email to other department
• Canceling and setting up appointment for their blood test and checking the availability
• Doing Adjustment depends on Patient responsibility
• Processing Refund once we receive a over payment or if patient wants to process their payment in a different card
• Requesting a coding review if requested from patient insurance