2011
Hotel and Restaurant Management
Trinity University of Asia
Something about me...
A detail-oriented virtual assistant and customer service advocate with expertise in providing exceptional support and ensuring assignments are finished on schedule while maintaining strict confidentiality. In a fast-paced, virtual workplace, I attempt to surpass all customers' and clients' expectations by adhering to established protocols and standards. I am experienced in building an efficient, structured workplace in which I can succeed at offering top-tier customer assistance, resolving difficulties, and cultivating relationships to ensure loyalty and development. I provide great organizing and administrative abilities while assuring complete client satisfaction.
What I can do for you..
Graphics Design
Data Entry and Research
Social Media Management
Amazon VA
Customer Support
Email Management
Certificates
My Work Experiences and Education
October 2018
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January 2019
Teletech
(Customer Service Representative I)
Phone support handling Australian Airlines rewards membership account.
June 2019
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December 2019
Alta Resources
(Customer Care Representative)
Email and Chat Support position handling consumer goods account specifically Pet Care products for dogs and cats, using Salesforce system.
June 2020
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September 2020
IGG Philippines
(Game Master (Customer Service Representative))
Email and Chat Support position handling gaming accounts such as titles of Lords Mobile, Castle Clash, etc.
September 2020
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April 2021
TaskUs
(Teammate (Customer Service Representative))
Email and Chat Support position handling Zoom Communications account under Billing department, knowledge in using Zendesk system.
May 2021
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April 2022
KDCI Co.
(Non-Voice Customer Service Representative)
Email and Chat Support position handling E-commerce account of U.S.-based Protein Shakes. Using Shopify, Amazon Seller Central, and Gorgias systems.
What I offer..
Basic Graphics Design
Use of Canva, and Adobe Photoshop.
Customer Support (Email, Chat, Phone Support)
Respond quickly to customer queries via all channels and establishes a strong demeanor when dealing with customers.
Data Entry and Research
Very proficient and high accuracy in typing and in collecting any leads and collating in any document/spreadsheet.
Social Media Management
Design and implement a social media strategy (all applicable platforms) to align with business goals.