May 1, 2019 – August 21, 2021

Customer Service Representative

In this role, we do inbound and outbound calls, specifically tasked in Telco under troubleshooting and care department. Here, we make sure that we resolve customer’s concern by navigating our tools and guiding the customer on doing the process.

August 22, 2021 – July 24, 2022

Quality Analyst

In this job description, it’s our task to make sure that agents are giving high quality service to the customers by listening to their calls to make sure that they are maintaining the right process and procedure and going above and beyond in expected phone etiquette. We also submit reports to consolidate data of productivity and progress.

July 25, 2022 – 2024

Operations Supervisor

Currently, as a supervisor in operations, our role here is to lead our team on showing excellent numbers as an evidence of best quality service. Every week, we are also presenting the action plan in line with our team data and goals to our Operation Managers. We also organize statistics by using table and graphs in Excel. Additional to this, whenever we are having team huddles, I’m the one in charge of noting down the minutes of the meeting.

December 2023 - 2024

Social Media Manager, Part Time

In this role, I make sure social media of the client will remain productive to attract prospects and engagements. By this, we secure the conversion of sales in an upward trend. I also do Facebook Ad Management if requested for another job task.