2017
BS in Information Technology
JH Cerilles State College - Pagadian
More Info About Me
Hello! I'm Belle, a detail-oriented and results-driven Virtual Assistant with 4+ years of professional experience in the BPO industry, specializing in inbound and outbound communications with U.S.-based customers. In my most recent role as a Virtual Market Research Interviewer, I handled high-volume outbound calls for both B2C and B2B projects, sharpening my skills in communication, problem-solving, and time management.
Beyond my calling expertise, I completed hands-on training in General Virtual Assistance and In-Depth Data Entry through ProVA Philippines. This equipped me with solid administrative skills, including email management, calendar coordination, file organization, and workflow automation.
I’m proficient with collaboration tools like Google Workspace, Microsoft Teams, and CRM platforms like Zendesk. Additionally, I have experience managing social media accounts for a small business and my VA brand, handling content planning, engagement, and basic graphic design using tools like Canva.
What I Can Do for You:
✅ Provide professional customer support and outbound communication that builds trust and drives results
✅ Manage your calendar, emails, files, and CRM with precision and efficiency
✅ Generate quality leads and handle cold calling with confidence and care
✅ Manage and grow your social media presence with engaging content and timely interactions
✅ Support your business with accurate data entry, reporting, and workflow streamlining
Why Work With Me?
I bring a strong work ethic, attention to detail, adaptability, and a client-first mindset to every project. My mission is to help your business run smoothly and grow steadily, and free up your time so you can focus on what matters most.
Let's connect if you're looking for a proactive, tech-savvy, and dependable Virtual Assistant! I’m excited to be the extra pair of hands you need to succeed.
My Skills and Competencies
Lead Generation
Cold Calling
Social Media Management
Graphic Designer
Data Entry
Content Creation
Customer Support
Certificates
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My Experience and Education
2022
-
2025
Dynata Philippines Inc.
(Market Research Interviewer)
· Performed structured phone interviews and surveys to collect data on consumer preferences, market trends, and behavioral patterns.
· Utilized CATI (Computer-Assisted Telephone Interviewing) systems to conduct surveys, ensuring compliance with research protocols and ethical standards
· Identified and recruited participants based on demographic criteria to fulfill study objectives and build representative sample groups.
· Ensured data accuracy by verifying responses, addressing discrepancies, and preparing error-free reports for analysis.
· Met or exceeded monthly targets while maintaining professionalism, confidentiality, and cultural sensitivity with diverse participants.
2019
-
2020
Directly.com
(Independent Advisor – Microsoft Community)
· Delivered advanced technical support to Microsoft users, resolving issues related to Windows, Office 365, and Microsoft 365 through the Microsoft Community platform.
· Provided clear, step-by-step guidance for software installation, configuration, and troubleshooting, achieving high response rates and recognition as a top contributor.
· Stayed updated on Microsoft product updates and troubleshooting techniques while maintaining professionalism and strong communication in a public forum environment.
2017
-
2018
Concentrix (formerly Convergys)
(Customer Service Associate & Technical Support Associate)
· Customer Service Associate
o Delivered exceptional customer service for an e-commerce platform, resolving inquiries, processing orders, and managing returns to ensure a seamless customer experience.
o Utilized CRM tools to track interactions, update account information, and maintain accurate case records while addressing escalated issues professionally.
o Consistently exceeded performance metrics, including customer satisfaction (CSAT) and resolution rates, while collaborating with internal teams to improve service quality.
o Stayed updated on product knowledge and company policies to provide accurate and reliable support to customers.
· Technical Support Associate
o Provided expert technical support for Microsoft products, including Office 365 and Microsoft 365, resolving software and account-related issues efficiently.
o Assisted customers via phone with step-by-step guidance on installation, configuration, and troubleshooting, ensuring effective solutions.
o Utilized CRM systems and knowledge bases to document cases, track interactions, and maintain accurate records while escalating complex issues to senior teams.
o Delivered exceptional customer service by demonstrating empathy, patience, and professionalism in all interactions.
My Services
General Virtual Assistance
Your go-to virtual assistant for admin tasks, scheduling, research and more—saving you time to focus on what matters!
Social Media Management
Grow your brand with expert social media management—content, engagement, and strategy that drives results!
Data Entry / Web Researcher
Accurate data entry and expert web research to streamline your operations and fuel your business growth!
Content Creation
Boost brand visibility with engaging social media and marketing copy. Drive results with impactful content!