2021
BSED - English
Mindanao State University
More Info About Me
Hi! I’m Amanah Yunos, your go-to Virtual Assistant dedicated to keeping things organized, efficient, and stress-free for busy professionals.
With three years of remote experience, I’ve handled a wide range of tasks—from administrative support and bookkeeping to social media management and graphic design. My background as a Customer Service Representative, Medical Assistant, and Appointment Setter strengthened my communication, coordination, and multitasking skills while refining my attention to detail and sense of confidentiality.
I’m passionate about problem-solving and streamlining workflows—whether it’s managing emails, creating visuals that stand out, setting appointments, or keeping schedules perfectly on track. I’m proficient in Google Suite, Microsoft Office, Slack, Asana, Go High Level, HubSpot, Canva, Vonage Business, Avaya, Zoom, Skype, Loom, and Cerebro, which allows me to adapt seamlessly to any business setup.
Beyond work, I’m driven by creativity and continuous learning, always looking for smarter, more effective ways to help my clients succeed. If you’re looking for someone proactive, resourceful, and genuinely invested in your growth, I’d love to work with you!
Scroll down to learn more about my experience, skills, and how I can help elevate your business.
My Skills and Competencies
Healthcare & Medical Support
Administrative & Virtual Assistance
Appointment Setter
Bookkeeping
Social Media Management
Data Entry
Certificates
×
![]()
My Experience and Education
2023
-
2025
Hijrah Hospital
(Medical Assistant/Secretary)
Assisted the hospital owner with administrative and personal tasks
Managed patient records, billing, and insurance coordination
Handled billing, filing for insurance claims, and served as the focal person representing Hijrah Hospital when coordinating with facilities and agencies
Represented the hospital professionally in various external transactions
Scheduled appointments and organized daily calendars
Handled confidential information with professionalism and accuracy
February
-
April
PowerOp
(Appointment Setter)
Made outbound calls to potential clients and scheduled appointments
Updated and maintained CRM records (Go High Level)
Followed up with leads to confirm bookings and gather client details
Coordinated with the manager to ensure a smooth client onboarding process
2022
-
2023
Concentrix
(Customer Support Associate)
Assisted senior clients with inquiries and concerns regarding their healthcare insurance
Provided accurate information and resolved issues efficiently through calls and chat
Ensured each interaction met the highest level of customer satisfaction and care
Maintained detailed documentation of all client interactions and updates in the system
2022
-
2024
Facebook
(Social Media Manager)
Created and scheduled engaging posts to promote products and updates
Designed graphics and captions aligned with the brand’s tone and messaging
Monitored audience engagement and responded to messages and comments promptly
Tracked insights and adjusted strategies to improve online visibility and engagement
2021
-
2022
Teleperformance
(Customer Service Representative)
Handled inbound and outbound calls, ensuring one-call resolution for every customer concern
Addressed inquiries, processed requests, and resolved issues efficiently and accurately
Maintained detailed and up-to-date customer records
Delivered excellent service while consistently meeting performance and quality metrics
2020
-
2021
College of Education
(Student Assistant)
Assisted the Thesis Coordinator with administrative and clerical tasks
Helped organize documents, student records, and research materials
Supported day-to-day office operations and assisted with personal errands when needed
Ensured accuracy and efficiency in managing academic files and correspondence
My Services
Administrative & Virtual Assistance
Well-versed in email and calendar management, data entry, research, customer support, and project coordination. Highly o
Healthcare & Medical Support
Experienced in handling medical billing, insurance coordination, patient scheduling, and administrative support for heal
Bookkeeping
Preparing, tracking, and organizing all financial transactions
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry
Search the Internet for information on a wide variety of topics.
Appointment Setter
Experienced in scheduling, managing calendars, and handling calls to ensure a smooth booking process.