2021
BSED - English
Mindanao State University
More Info About Me
Hi! I’m Amanah Yunos, your go-to Virtual Assistant who thrives on making things organized, efficient, and stress-free for my clients.
I’ve spent almost three years working remotely, handling everything from administrative tasks and bookkeeping to social media management and graphic design. My experience as a Customer Service Representative sharpened my communication skills, while my time as a Medical Assistant taught me how to handle details with precision and confidentiality.
I love problem-solving and streamlining workflows—whether it’s managing emails, creating eye-catching designs, or keeping schedules on track. I’m also well-versed in tools like Google Suite, Microsoft Office, Slack, Asana, Go High Level, HubSpot, Canva, Vonage Business, and Avaya, making it easy for me to adapt to different business needs.
Beyond work, I’m all about creativity and continuous learning—always looking for ways to improve and bring fresh ideas to the table. If you need someone who’s proactive, resourceful, and ready to help your business grow, I’m here for it!
Scroll down to learn more about me, my work, experience, and background!
My Skills and Competencies
Healthcare & Medical Support
Administrative & Virtual Assistance
Appointment Setter
Bookkeeping
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2021
College of Education
(Student Assistant)
Student Assistant works with a university staff member, performing administrative tasks set out by a staff member. SA assists a University Staff with lecture preparation and office work. The student assistant role includes responsibilities such as printing, proofreading, communicating with students and staff, and filing.
2021
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2022
Teleperformance
(Customer Service Representative)
The duties and responsibilities of a CSR include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.
2022
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2023
Concentrix
(Customer Support Associate)
Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
2022
-
2024
Facebook
(Social Media Manager)
A Social Media Manager is responsible for driving online presence by designing and executing effective social media strategies. The role will involve creating captivating content, branding, managing customer interactions, analyzing performance metrics to optimize social media presence and achieve business objectives and copywriting as well as Engagement.
February
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April
PowerOp
(Appointment Setter)
Scheduled appointments
Communication skills: phone, email
Cold calling & follow-up
Lead database management
Prospect qualification
Efficient schedule coordination
2023
-
2025
Hijrah Hospital
(Medical Assistant/Secretary)
As a Medical Assistant/Secretary at Hijrah Hospital, my responsibilities include managing billing and insurance processes, handling administrative tasks, and occasionally running errands for the hospital owner. I ensure smooth operation of daily administrative functions and provide support for various medical and office tasks, contributing to the overall efficiency of the hospital.
My Services
Administrative & Virtual Assistance
Well-versed in email and calendar management, data entry, research, customer support, and project coordination. Highly o
Healthcare & Medical Support
Experienced in handling medical billing, insurance coordination, patient scheduling, and administrative support for heal
Bookkeeping
Preparing, tracking, and organizing all financial transactions
Graphic Designs
Skilled in graphic design, from concept to creation—let’s make your vision a reality!
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Appointment Setter
Experienced in scheduling, managing calendars, and handling calls to ensure a smooth booking process.