2024
Bachelor Degree in international Hotel Management (Awarded by VATEL)
SISH Institute Singapore
More Info About Me
Hi! I’m Alyssa, a dedicated and detail-oriented Virtual Assistant committed to helping businesses and entrepreneurs streamline their tasks and achieve their goals. With experience in administration, data entry, bookkeeping, and client support, I pride myself on being reliable, organized, and adaptable to every client’s unique needs.
I thrive on delivering high-quality work efficiently, so you can focus on growing your business while I handle the day-to-day operations. I’m always learning and improving my skills to provide top-notch support with professionalism and care.
What I Offer:
Administrative support and scheduling
Data entry and record management
Bookkeeping and financial organization
Customer service and client communication
Task management and workflow optimization
🌟 Core Values of ALYSSA as a Virtual Assistant
A – Accountability
I take ownership of tasks, ensuring deadlines and commitments are always met.
L – Loyalty
I build trust and long-term partnerships by being dependable and committed to my clients’ success.
Y – Yearning to Learn
I continuously grow my skills and adapt to new tools, systems, and trends.
S – Service Excellence
I deliver quality results with efficiency, precision, and care.
S – Supportive
I provide reliable assistance that helps clients focus on their bigger goals.
A – Adaptability
I easily adjust to different industries, workflows, and client needs.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2022
-
2024
The Ascott Limited Singapore
(Guest Service Executive)
Front Desk Operations: Greet and welcome guests, handle check-ins and check-outs efficiently.
Guest Assistance: Respond promptly to inquiries, requests, and complaints via phone, email, or in-person.
Reservations Management: Handle bookings, cancellations, and updates through the property management system (PMS) and online travel agencies (OTAs).
Information Provision: Provide guests with accurate information about hotel services, amenities, local attractions, and policies.
Billing & Payments: Process payments, issue invoices, and handle billing inquiries.
Coordination: Liaise with housekeeping, concierge, and other departments to meet guest requirements.
Record Keeping: Maintain guest records, feedback, and service reports.
Upselling & Promotions: Suggest hotel services, packages, or upgrades to enhance guest experience and revenue.
2019
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2020
Kipos Private Limited
(Managing Outlet Service Crew)
Customer Service: Greet and assist customers, take orders, and ensure satisfaction.
Operations Management: Oversee outlet activities, maintain cleanliness and organization.
Cash Handling & Billing: Process payments, handle opening and closing cashier duties.
Inventory & Stock Control: Monitor stock levels, conduct inventory checks, and coordinate orders.
Team Support: Assist and coordinate with team members to ensure efficient service.
Problem Solving: Address customer complaints or operational issues promptly and professionally.
2019
-
2020
Froth Private Limited
(Captain Service Crew)
Staff Management: Prepare staff rosters, assign shifts, and ensure adequate coverage.
Payroll Administration: Check and verify employee payroll for accuracy.
Inventory Management: Monitor stock levels, conduct inventory checks, and report discrepancies.
Cash Handling: Open and close cashier operations, process billing, and manage daily cash reconciliation.
Customer Service: Ensure high-quality service and resolve operational issues efficiently.
Operational Oversight: Supervise daily activities to maintain smooth business operations.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.