Althea Alpuerto

Customer Service Representative
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Contact Information
  • altheaalpuerto18@gmail.com
  • live:.cid.a9d74c715532b31
  • https://www.linkedin.com/in/althea-alpuerto
  • +63 9944385412
  • Althea Alpuerto
About

Virtual Assistant with knowledge in managing administrative duties for remote teams who is proactive and detail-oriented. Strong ability to analyze and a dedication to provide outstanding support are essential.

Experience

Customer Service Representative, Health Insurance Account

Supports customers by providing helpful information, answering questions, and responding to complaints. Help and support clients and customers to ensure that customers are satisfied with products, services, and features. Processing claims billing, manage authorization, sending of INN doctors and facilities, insurance eligibility, processing explanation of benefits, service coverage, processing CPT codes coverage and checking prescription coverage and authorization.

Sales Representative

Seasonal Account. Assist customer for placing an order

Healthcare Customer Service Representative

Insurance eligibility, checking member's allowances, assist them for placing an over the counter items within their allowance eligibility

Retail Customer Service Representative, Amazon

Process replacement and refund

Appointment Setter

Sending message to pool builders owner/ceo of pool installation using social media accounts set an appointment to help gain more client/customers.

Appointment Setter

Calling prospect leads to set an appointment for new regulated life insurance

EDUCATION
2019 - 2021

Holy Cross College of Sasa

Accounting and Business Management

Tools

CSD
Authorization Management
SVA
OCWA
Predictal
Express Script Evernoth
Ring Central
Zoho CRM
Ringy