2018
BS in Agricultural Education (Secondary Education)
University of Eastern Philippines
More Info About Me
Welcome to my profile! My name is Ally! I'm 26. I'm currently residing in Cebu City, but I am originally from the island of Northern Samar. I am an ambivert; I enjoy both going on adventures with my friends and spending some time alone. I'm an altruist and a deep thinker. I get curious about even the smallest of things. I am also a dedicated DIY enthusiast, enjoying the process of bringing ideas to life through hands-on projects and design.
I demonstrate good communication, and I can relate well to other people. Passionate. Result-Driven. Competitive. Works well alone or as part of a team. Can adapt to abrupt changes in the workplace. An optimistic individual looking on the positive side of any circumstances.
I have experience working as a customer service representative for various BPO companies. My first handled account was an airline account, where I helped customers with booking their flights, website walkthroughs, and ticketing problems. I also have experience working for a company that specializes in the medical care industry, where we check for clients's insurance coverage, eligibility, and claims.
My most recent BPO experience is for a company that handles after-hours call services throughout the US. Calls that are handled are mostly for HR call lines, educational services, property management and utilities, law and medical offices, government services, home services, and others that require an after-hours service line. This includes paging and dispatch, appointment handling, customer help desk, order processing, call forwarding, and the customer hotline.
Whether you need a virtual assistant or a customer service representative, I'm here to help.
I am excited about the journey ahead and seeing what the next chapter brings!
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2021
-
2022
OfficePartners360
(Customer Service Representative/Virtual Receptionist)
Handles after-hours call services throughout the US. HR call lines, Educational services, Property
Management/Utilities, Law/Medical offices, Government Services, Home Services, and others
that require an after-hours service line. Virtual Receptionist. This includes paging and dispatch,
appointment handling, client help desk, order processing, call forwarding, and customer/client
hotline.
2021
-
2021
Optum Global Solutions
(Customer Service Representative/Virtual Receptionist)
Our primary responsibility is to ensure client information remains confidential and secure through stringent privacy protocols. I help them with their insurance eligibility and claims.
2019
-
2020
Teleperformance
(Customer Service Representative)
Assisting clients with Flight bookings, Ticketing problems, and website walkthroughs.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.