Medical Virtual Assistant (Front Desk/Patient Support)
California-based Outpatient Psychiatric Clinic (Confidential)
Scheduled patient appointments via phone, optimizing provider time, treatment room use, and patient satisfaction
Greeted and assisted patients, managed appointment calendars, and maintained accurate records and accounts
Handled financial tasks including updating billing information, recording charges, managing patient credit, and processing third-party claims
Responded to patient emergencies with professionalism and care
Provided comfort and support by addressing patient concerns and maintaining a welcoming reception area
Managed patient charts and reports in both EMR systems and physical files
Ensured confidentiality of medical, personal, and financial information in compliance with HIPAA standards
Oversaw new patient intake process, ensuring smooth onboarding and accurate documentation
Managed incoming and outgoing communications via fax and email