Datamex institute of Computer Technology
Bachelor of Arts in Information Technology | 2016 3/F, Banco Deoro Building, Nicanor Reyes Street Metro Manila.
The Nazarene Catholic School
High school, graduated in 2008
1053 R. hidalgo St., Quiapo, Manila
AMERIFI CORPORATION
GC SERVICES INTERNATIONAL LLC - PHILIPPINES BRANCH
Experienced and motivational Call Center Team Leader with 3 years of experience, knows how to inspire team members to reach goals. Dedicated lead generation specialist with 2 years of experience in a fast-paced environment seeking an opportunity in a great company with a strong ideal for growth.
Efficiently handle the critical email issues for the Associates. Sending the right support or information that the Associates need. Keep updated on all developments and changes for the domain and email skills area, taking ownership to obtain and learn all information provided. Provided Associates issues and expertise level by collecting pertinent information.
Experienced on Email and Customer service support.
Provide Associates the correct format and information.
Has a strong written communication and comprehension skills.
Good problem solving and critical thinking skills with focus on issue resolution and customer satisfaction.
EEfficiently Handle the Associates Covid-19 emergency leave of absence. Communicate with the associates via email, regarding the status of their Covid-19 paid leave of absence. We also specialized in approval and denial of leaves.
Approved/ Deny Leave.
Critically reviews all the documents received.
Updating Vaccine status via different departments.
Communication with the HR department of different Divisions.
Experienced Account representative that can conduct a high-level of communication with the company's Associates. Successfully handles calls on a daily basis while consistently guiding the associates smoothly and quickly. Also, able to provide clear customer service on the company's associates.
Adhere to company policies and procedures regarding customer handling.
Data Entry Record the Associate’s personal information accurately in a computer system.
Ask pertinent questions to understand the Associate’s requirements.
Supports the company’s customer service activities by directing and overseeing team members, resolving customer questions or complaints, and developing programs and procedures to enhance productivity and performance.
Coordinate Customer Service Team
Provide Direct Customer Support and
Review and Resolve Escalations
Evaluate Team Members Support Process Improvement
Train New Hires
Turn cold and warm leads into qualified prospects. Generate, contact, and qualify inbound and outbound leads. Create and strategically prioritize target account lists. Conduct high-level conversations with contacts at target accounts. Conduct lead follow-up activity based on marketing events and website inquiries. Successfully utilize multiple sales enablement tools simultaneously. Track all activity in a CRM.
CRM (Calltools, Phoneburner)
Cold calling
Data Entry Record the customer’s personal information accurately in a computer system.
Ask pertinent questions to understand the customer’s requirements
Verbal communication
Conflict resolution Customer service
Attention to detail Professionalism
Multi-tasking
Active listener
Problem-solving
Adaptability
Operations
Leadership
Product knowledge
Organizational skill
People skills
Outgoing personality
Computer skills
Data entry Excel
Microsoft Office