2015
Bachelor of Science in Office administration
San Agustin Institute of Technology
I'm Your Virtual Problem Solver Finding Solutions to Challenges and Helping You Succeed!
Hi there! My name is Alexa, and I am thrilled to have the opportunity to introduce myself. As a highly motivated and results-driven professional, I have 1 year of experience in the BPO Industry. 4 years of experience in TOYOTA VALENCIA CITY .as a Receptionist/Job Controller and Service Advisor. I have built a strong foundation in solving problems, multitasking, and even technical skills. I was able to challenge myself to work hard and be part of the success of my company.
I believe that my skills and experience, combined with my dedication and drive, make me a strong fit for your team. I am eager to take on new challenges, learn from talented individuals, and make a meaningful impact
I have a deep passion for exploration and traveling to diverse destinations. My ultimate goal is to travel around the world, as I am eager to embrace and learn from various cultures. Additionally, I find immense pleasure in watching cooking videos and motivational content, which serve as a daily source of inspiration and education.
Thank you for taking the time to review my profile. I look forward to the possibility of joining and working together to achieve great things."
My Skills and Competencies
Customer Service Representative
Appointment Setter
Social Media Management
Graphic Designer
Data Entry
Certificates
My Experience and Education
October 6, 2023
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January 23, 2023
Diana Gurwicz
(Virtual Assistant/ Lead Generation)
• Manage Linked in Traffic, and Communicating and building relationships with the clients
• Update Client Tracker
Encode customers’ transaction into system in order to record the transactions
● Respond promptly to customer inquiries
2021
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2022
51Talk
(ESL Teacher)
• Teaching English (kids and adult)
• Writing evaluation every class
2017
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2021
Toyota Valencia City
(Receptionist, Job Controller, Service Advisor)
● Receive documents and guests
● Coordinate and organize conferences and executive meetings
● Maintain scheduling and event calendars
● Communicating and building relationships with the clients
● Handling emails and assist customers for any appointments
● Encode customers’ transaction into system in order to record the transactions and issue computer generated receipts
2017
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2018
VXI Global Holdings
(Accounts Associate)
● Deals directly with customers either by telephone or face to face
● Respond promptly to customer inquiries
● Handle and resolve customer complaints
● Set up new customer accounts and data
● Keep records of customer interactions and transactions
● Assist clients in other concerns
2013
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2014
Imperial Appliance Plaza, INC.
(Sales Agent)
• Attending to customer needs in the showroom and even in calls
• Deals directly with customers either by telephone or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Set up new customer accounts and data
• Keep records of customer interactions and transactions
• Assist clients in other concern
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Customer Service
Customer service also includes providing product or service knowledge. And delivering a positive customer experience.
Appointment Setter
To be successful as an appointment setter, one must possess excellent communication and persuasion skills