2007
Bachelor of Science in Commerce – Data Processing
La Consolacion College – La Carlota City
More Info About Me
I started working as a customer service representative in the BPO industry in 2007 and worked in this role for nearly three years. During this time, I developed several essential skills, including effective communication with clients, resolving customer issues quickly, and maintaining a positive and professional attitude, even in challenging situations. I also learned new skills like using customer relationship management software and techniques for handling difficult customer interactions. After this, I became a new-hire trainer, responsible for training new employees in customer service, product knowledge, and technical skills. Now, I am interested in exploring freelancing opportunities and working from home.
My Skills and Competencies
Lead Generation
Data Entry
Certificates
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My Experience and Education
2011
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2022
Panasiatic Solutions
(Training Specialist)
-Conduct training to existing CSRs and new hires about the product and services, customer services skills, and technical skills through a variety of methods, such as lectures, hands-on training, and demonstrations that align with the client's training curriculum.
2010
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2010
Panasiatic Solutions
(Customer Service Representative)
-Provide support to customers by addressing general inquiries, assisting with account-related transactions, and offering technical assistance when needed.
2009
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2010
Transcom
(Customer Service Representative)
-Offer support to customers by addressing their general inquiries, assisting with account-related transactions, providing technical assistance when required, and increasing customer value through effective upselling strategies.
My Services
Web Researcher/Lead Generation
Search the Internet for information on a wide variety of topics.
Data Entry Specialist
Experienced Data Entry Specialist with exceptional accuracy and speed. Reliable, efficient, and dedicated.