Motivated and detail-oriented IT Support Specialist with 2 years of hands-on experience in troubleshooting hardware, software, and network issues. Seeking to contribute technical expertise and strong customer service skills to a dynamic IT team, ensuring smooth and efficient technology operations. Recently completed a 2-day Social Media Management training to expand my skill set in digital marketing and brand engagement. Eager to apply my technical expertise alongside my interest in social media to provide comprehensive support in a dynamic environment.

National College of Science and Technology
2018-2022

IT Help Desk Representative

October 03, 2022- December 30,2024

Responded to chat inquiries from users, effectively analyzing and diagnosing software and hardware issues, which helped resolve problems quickly and efficiently.
Identified solutions to technical challenges, utilizing remote troubleshooting techniques to address issues, which minimized downtime for users.
Conducted onsite visits when necessary, ensuring that complex issues were handled in person, leading to higher user satisfaction quicker resolution

Social Media Management

January 11-12,2025

Operating System: Windows and macOS
Hardware and Software troubleshooting
Networking: TCP/IP, DNS, DHCP, VPNs, VLANs

Computer Science Department Head 2018-2022
099736431268

Team Leader 2022-204
09154963084