2018
Bachelor of Education
Central Mindanao University
Versatile Virtual Assistant | Your Go-To Admin and Customer Service
Hello! My name is Agnes, though my close friends call me "Nes". I am 27 years old and have found a happy home in the beautiful city of Malaybalay in Bukidnon, Philippines.
With extensive experience and a keen eye for detail, I specialize in data entry, lead generation, and virtual assistance. My background in data management is characterized by a commitment to accuracy and consistency. I excel in conducting thorough research, identifying valuable leads, performing a wide range of administrative tasks, scheduling appointments, and managing client communications. My resourcefulness, self-motivation, and technical proficiency with CRM platforms, marketing automation tools, and MS Office make me a valuable asset to any team seeking a versatile and efficient professional for data management and virtual support roles.
My Skills and Competencies
Lead Generation
Appointment Setter
Social Media Management
Graphic Designer
Data Entry
Web Research
Customer service specialist
Certificates
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My Experience and Education
2023
-
2024
CallHero
(Virtual Receptionist)
I provide crucial support by answering and directing calls to the appropriate departments, managing patient inquiries professionally, and maintaining detailed call logs to ensure smooth and efficient communication across each clinic.
2021
-
2023
Mogul Insider
(Executive Virtual assistant l Lead generation specialist)
-Main Responsibility: Called warm leads and booked them on a call with the client. Managed and sent messages through different social media platforms such as Facebook, Instagram, and LinkedIn.
- Other Task: Facilitating client and VA interview. Trained and onboarding virtual assistants and assigned them to the clients to help manage and grow their businesses.
2019
-
2021
Sha Digital Marketing
(Chat Support l Appointment setter)
I manage the CRM for my clients as a chat moderator for a home remodeling firm. I respond to homeowners who are interested in house renovation and repair and ask our salesperson to call them.
2018
-
2019
Alorica, Inc March 2018-March 2019
(Customer Service Representative)
Main Responsibility: Assisted customers with billing, processed orders, managed account inquiries, and pitched sales for the telco accounts. Other Task: Follow up with customers with their inquiries and technical issue.
My Services
Lead Generation
I've worked as a Lead generation specialist where I look for potential leads on Facebook, Instagram, Linkedin, etc
Admin Suport
Managed scheduling and client communication to keep owners organized and productive
Data Entry / Web Researcher
Promote companies' products and services by developing copy for websites, social media, marketing materials.
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Appointment Setter
Scheduled client appointments and managed calendars.