Adrian Paul B. Clavo

Executive Assistant I Data Entry
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Contact Information
  • adrianpaulclavo15@gmail.com
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  • +639086502566
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  • https://www.facebook.com/adrian.clavo.35
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  • https://www.instagram.com/paulclavsdri/
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  • Sariaya Quezon, Philippines
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Tools and software

* Google Calendar * Google docs I Google sheets
* Microsoft Word * Excel * Chatgpt
* Calendly * Canva
* Gmail
Skills and Abilities

* Scheduling and Calendar Management
* Email Management
* Data Entry
* Time management and Problem solving
* Booking Management
* Verbal and written communication skills
Specialized Skills

Executive Assistant
Data Entry
Education
June 2019

Bachelor of Sciences in Business Administration, Financial Management

College of Sciences, Technology and Communication, Inc.
Character Reference

Character Reference

Dhamielyn A. Sarno, MIT
Project Manager
+639158325769
Professional Summary

Highly adaptable and detail-oriented professional with over 4 years of experience in the BPO industry, now transitioning into an Executive Assistant role. Proven track record in managing client communications, handling sensitive information, and delivering high-quality administrative support in fast-paced environments. Skilled in calendar management, document preparation, data entry, and task prioritization. Brings strong communication skills, attention to detail, and a positive attitude, with a strong commitment to confidentiality, efficiency, and excellence in service. Ready to support executives and help the team stay organized and productive.
Experience
July 2019 - April, 2021

Accounts Teller, Burgundy West bay Tower, Malate Manila Aufree Payment Solution, Inc.,

* Responsible for checking the customer's details such as: account name, account number, etc.
* Responsible for transferring money to customers' accounts. Internal transfer
August 2021 -January 2023

Financial Settlement Assistant, Pacific Sea BPO Services, INC. 16F PBCOM Tower, Ayala Avenue, Makati City

Responsible for processing members’ deposits and withdrawals timely, accurately and complying with the Perform verification on all incoming funds. Process first-level verification on all outgoing funds. Submit reconciliations on a timely basis to meet the corporate standard.
July 2023 February 2025

Customer Service Representative, H268+62F, Amorsolo Street, Legazpi Village, Makati, Kalakhang Maynila

* Provided excellent customer service via inbound and outbound calls, live chat, and emails, ensuring customer satisfaction and maintaining high service standards.
* Demonstrated a strong willingness to help and build positive customer relationships while resolving a wide range of inquiries and concerns.
* Delivered accurate information and resolutions aligned with company policies and procedures, including troubleshooting and escalating complex issues when necessary.
* Supported three major client accounts in the media, e-commerce, and rewards program industries:

Assisted users with subscription details, account navigation, and general troubleshooting.
Managed order support including delivery tracking, damaged items, and replacements.
Helped customers with loyalty program accounts, point redemptions, and login/access concerns