Adrian Paul B. Clavo

Virtual Assistant
User Thumbnail
Contact Information
  • https://www.facebook.com/adrian.clavo.35
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  • https://www.instagram.com/paulclavsdri/
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  • Sariaya Quezon, Philippines
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  • adrianpaulclavo15@gmail.com
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  • +639086502566
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Tools and software

Google Calendar, Google Docs, Spreadsheets
Calendly
Microsoft Word, Excel, Outlook
Canva, CapCut
QuickBooks
ChatGPT (for productivity and content support)
Key Skills & Competencies

Executive & Administrative Support
Calendar & Email Management
Customer Service & Complaint Resolution
Multitasking & Prioritization
Communication & Interpersonal Skills
Problem-Solving Under Pressure
Fast Learner & Adaptable to Change
Confidentiality & Discretion
Specialized Skills

Executive Assistant
Data Entry
Education
June 2019

Bachelor of Sciences in Business Administration, Financial Management

College of Sciences, Technology and Communication, Inc.
Character Reference

Dhamielyn A. Sarno, MIT
Project Manager
+639158325769
Professional Summary

Highly adaptable and detail-oriented professional with experience in the BPO industry, now transitioning into a Virtual Assistant. Proven track record in managing client communications, handling sensitive information, and delivering high-quality administrative support in fast-paced environments. Skilled in calendar management, document preparation, data entry, and task prioritization. Brings strong communication skills, attention to detail, and a positive attitude, with a strong commitment to confidentiality, efficiency, and excellence in service. Ready to support executives and help the team stay organized and productive.
Experience
July 2023 - February 2021

Customer Service Representative, Teleperformance, H268+62F, Amorsolo Street, Legazpi Village, Makati, Kalakhang Maynila

● Managed high-stress situations professionally, effectively resolving disputes and
conflicts.
● Resolved customer complaints with empathy, improving customer loyalty and
satisfaction.
● Assisted customers with requests for products, services, and company
information, ensuring positive experiences.
August 2021 -January 2023

Financial Settlement Assistant, Pacific Sea BPO Services, INC. 16F PBCOM Tower, Ayala Avenue, Makati City

● Performed accurate data entry and maintained organized financial records.
● Safeguarded sensitive information by following strict documentation handling
and record maintenance procedures.
● Performed accurate data entry and maintained organized financial records
July 2023 February 2025

Account Teller, Aufree Payment Solution, Inc.,Burgundy Westbay Tower, Malate Manila

● Ensured compliance with financial regulations and company policies,
maintaining secure handling of sensitive client data.
● Delivered excellent customer service by assisting clients with inquiries about
products, services, and account-related issues.
● Maintained accurate cash drawer balances through daily audits and efficient
cash handling procedures, reducing discrepancies.