Extremely motivated to constantly develop my skills and grow professionally. I am confident in my ability to come up with interesting ideas for unforgettable marketing campaigns.
General Virtual Assistant
Contact Center Service
• Initiate outbound calls, emails, or messages to individuals, businesses, or clients to verify and validate essential information.
• Follow established scripts and procedures to gather accurate details and confirm data accuracy.
• Review and cross-reference existing records with the information provided during verification outreach.
• Generate regular reports and summaries of verification activities, outcomes, and any identified issues.
• Serve as the first point of contact for customers seeking technical assistance via phone,
• Troubleshoot hardware, software, network, and other technical problems, identifying root causes and guiding customers through step-by-step resolutions.
• Escalate complex technical issues to higher-level support or appropriate departments for further investigation.
• Use remote support tools to provide virtual assistance to customers, ensuring timely and efficient issue resolution.
• Collaborate with the manager to oversee the daily operations, including opening and closing procedures, staff scheduling, and ensuring adequate staffing levels.
• Handle customer feedback and concerns professionally, taking appropriate actions to ensure customer satisfaction.
• Monitor staff performance, provide constructive feedback, and contribute to staff development.
• Contribute to cost control efforts by minimizing wastage and optimizing inventory management.
Medical VAs aim to improve efficiency, enhance care, and reduce burdens on healthcare professionals.
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Responsible for addressing inquiries, offering assistance, and resolving issues to improve customer satisfaction.