2018 - 2022
PHILIPPINE NORMAL UNIVERSITY
Bachelor of Secondary Education : LinguisticsDean's Lister, 1rst - 4th Year
1.5 GPA
Regine Abines
Bookkeeper-
+63-985-4670-136
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abinesregine99@gmail.com
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Davao City, Philippines - 8000
Education
PERSONAL SKILLS
Communication
Attention to detail
Time management
Adaptability
Problem-solving
Analytic skills
Teamwork
TECHNICAL SKILLS
Accounting software proficiency
Data entry and accuracy
General ledger maintenance
Financial reporting
AP & AR Management
Reconciliation
LANGUAGE
English (fluent)
Profile
Detail-oriented Bookkeeper well versed in payroll, accounts payable and accounts receivable functions. Excelled in corporate bookkeeping services delivery and learned new technologies to improve efficiency. Impressive accounting and communications skills leading to desirable outcomes.
Work Experience
2023 - 2023
Customer Service Chat Support
VXI Global Holdings B.V (Philippines)Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
Met or exceeded performance metrics for response time, issue resolution, and customer satisfaction ratings regularly.
Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
Investigated and resolved customer inquiries and complaints quickly.
Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
Enhanced customer satisfaction by providing timely and accurate responses to inquiries via chat platform.
2023 - 2024
Sales Associate / Billing Specialist /Technical Support Representative
VXI Global Holdings B.V (Philippines)Built relationships with customers to encourage repeat business.
Solved customer challenges by offering relevant products and services.
Generated new sales leads to achieve and exceed monthly sales goals.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Researched and resolved billing discrepancies to enable accurate billing.
Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Identified payment trends and adjusted billing processes accordingly to retain customers.
Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
2024 - 2024
Bookkeeper
digital bytes financial servicesGenerate Estimates & Invoices
Statement of Account Management
AP Management (Monitoring & Payment)
Bank Reconciliations
Manage Purchase Orders & Bills
Bank Feeds Categorization
Inventory Management
Management Reporting
Ageing of AR
Reference
Mariefe Raya - Dohrenwendt
Digital Bytes Financial Services /
Managing Director
Email: fheyqb01@gmail.com