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Travel and Tours Management
Saint Louis University
CUSTOMER SERVICE REPRESENTATIVE / LEAD GENERATION SPECIALIST
Dedicated and detail-oriented Customer Service Representative with experience in handling inquiries, resolving issues, and ensuring a smooth customer experience. Skilled in lead generation, data entry, and providing top-notch support with accuracy and efficiency. Passionate about helping businesses grow by delivering excellent service and maintaining strong client relationships
What I Bring to the Table
Social Media Management
Data Entry
Lead Generation Specialist
Certificates
My Work Journey
MARCH 2024
-
PRESENT
LEAD CONNECTS
(LEAD GENERATION SPECIALIST)
- Developed and executed lead generation strategies
- Maintained accurate lead and campaign records
- Executed email marketing strategies for client engagement
- Conducted analysis for campaign improvement
2021
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2024
Support Ninja Global INC.
(Customer Service Representative)
- Attracted potential customers by promptly responding to product and service inquiries.
- Provided personalized recommendations on products and services, increasing sales opportunities.
- Maintained high levels of customer satisfaction through effective communication via chat and email.
- Collaborated with team members to streamline customer service processes and enhance overall efficiency.
2018
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2020
Sutherland Global Services
(Amazon Customer Service Representative)
- Resolved customer complaints swiftly, ensuring high satisfaction levels.
- Consulted with customers, enhancing service quality and generating reports.
- Assisted customers to facilitate accurate and efficient sales transactions.
- Identified and seized opportunities to enhance customer satisfaction for repeat business.
How I Can Help You
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Customer Support
Providing friendly, fast, and reliable customer support via chat and emails to ensure client satisfaction.
Lead Generation Specialist
Generating quality leads through strategic engagement and customer interaction.
What Clients Say About Me
Dan TenNapel
Abigail's proactive attitude and ability to identify promising leads added valuable insights to our lead generation strategy.