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Bachelor of Secondary Education major in Filipino
Mabini College
Facts About Me
Hello, I am Abegail you're soon to be Virtual Assistant. I have experience as a Customer Service Representative in BPO Industry for almost six (6) years. We delivered a good service to our clients for their satisfaction.
In addition, I know how to create a design for invitation cards, tarpaulins, or any events. And I know how to use Microsoft word such as Word, Excel, Powerpoint, etc.
Lastly, I am quite adept at dealing with customers, their needs, and the exigencies of modern conditions. I am eager to contribute my talents as a member of your team.
My Skills and Competencies
Customer Service Representative
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2019
-
2025
Concentrix Inc.
(Admin/ Frontline)
• Directly responsible in providing customer support for urgent matters through various mediums such as phone, email, and online chat.
• Serves as a customer advocate and interact with internal teams to solve customer issues.
• Initiates and coordinates trouble tickets and escalate issues as required.
• Monitors and resolves agent availability concerns
2018
-
2019
Goldwings Inc.
(Factory Worker)
• Will provide a good product to the supplier
• Stack well with each finished product
Services Offered
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Graphic Designers
Promote companies' products and services by developing copy for websites, social media, marketing materials.