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Bachelor of Secondary Education major in Filipino
Mabini College
Facts About Me
Hello, I am Abegail you're soon to be Virtual Assistant. I have experience as a Customer Service Representative in BPO Industry for almost three (3) years. We delivered a good service to our clients for their satisfaction.
I also have experience as a News Writer and Reporter on one of the Radio stations here in the Philippines.
In addition, I know how to create a design for invitation cards, tarpaulins, or any events. And I know how to use Microsoft word such as Word, Excel, Powerpoint, etc.
Lastly, I am quite adept at dealing with customers, their needs, and the exigencies of modern conditions. I am eager to contribute my talents as a member of your team.
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Certificates
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My Experience and Education
2019
-
2022
Concentrix I Business EG
(Admin/ Frontline)
• Directly responsible in providing customer support for urgent matters through various mediums such as phone, email, and online chat.
• Serves as a customer advocate and interact with internal teams to solve customer issues.
• Initiates and coordinates trouble tickets and escalate issues as required.
• Monitors and resolves agent availability concerns
2018
-
2019
Goldwings Inc.
(Factory Worker)
• Will provide a good product to the supplier
• Stack well with each finished product
2016
-
2016
Municipality of Daet Camarines Norte
(News Writer and News Reporter)
• Providing exclusive news in the area, local and international
• Dense in the environment / Distribute each news item properly
• Develop a network sources to important developing advocate and watching stories.
• Take notes all the important details in the events or scenario.
Services Offered
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Graphic Designers
Promote companies' products and services by developing copy for websites, social media, marketing materials.