Bachelor of Secondary Education Major in Filipino
Mandaue City College
Hello there, I'm Steven Ralph Banog-Banog, call me Steve, 27 years old living in Pasig City in Manila. I have Eight years of experience in Business Process Outsourcing (BPO) with three different lines of businesses, Customer Service and Technical Advisor Associate. That period and adequate experience honed my Communication Skills and improved my Attention to Detail and Decision-making skills, it also made me efficient in a fast-paced environment. I love binge-watching especially Fantasy and Sci-Fi Series/Movies when I have spare time.
It's been my long-term goal to work in the industry which will help me unlock and learn new skills that will provide a win-win outcome, and get a chance to work remotely and to offer my skills and services. That is why working in the freelance industry and becoming a virtual assistant is a huge step toward fulfilling my long-term goal.
Passion and Perseverance are a few of the elements that made me the best in the field of Content Writing and Lead Generation. Also with the Help of the Virtual Training Program that I had gone through adding also my Work Experience, this will serve as my edge in the Freelancing Community.
The assurance I can offer is the Grit of delivering Satisfactory Services, If I am part of your Team I'll take all the opportunities to learn and contribute to the growing success of your Company.
Mandaue City College
Provide Technical Support Assistance to JAPAC customers covering all the
related Software and Hardware Issue to all the Project’s Products and Services.
Assisted Customers with Products -related questions, feedback and
Complaints. Served as point of escalation for complex customer issues, capturing timely
resolution to drive client retention.
Improved Customer Experience by providing Technical Support to all
Company’s Product and Services. Asked Customer targeted effective probing questions
throughout the troubleshooting to determine a Smart Resolutions.
Search the Internet for information on a wide variety of topics.
B2B, Social Media Lead Generation, List Building, and Communication
Understanding Search Intent, Research Skills, Attention to Detail, and Time Management.