I am Rose Mae Alipan, an experienced Medical Assistant with over four years in healthcare and a solid background in customer service. I specialize in patient coordination, appointment setting, lead generation, email management, administrative support, and compassionate care—blending efficiency with a warm, welcoming approach. My goal is to ensure a smooth and positive experience for every patient or customer I assist.
Public Administration is the management and implementation of government policies and services for the public.
The core function is to book meetings (either in-person or virtual) between qualified leads and the sales team for further engagement.
- Respond to customer inquiries via phone,
- Diagnose technical problems by gathering
information and replicating issues
- Provide step-by-step guidance to resolve
software, hardware or
network issues.
- Escalate complex issues to higher-level
technical teams when necessary.
- Record the details of a patient's examination
- Clinical history, current complaints,
diagnoses, procedures performed
(either by the physician or other healthcare professionals)
- Medical orders given (including
prescriptions and tests. - -
Eligibility check
- Then documentation
- Adding ICD and CPT codes
- Finalize the claim.
- Respond to customer inquiries via phone,
- Provide accurate information about
products, services, pricing,
and company policies.
- Process orders, applications, returns,
and account updates.
- Resolve customer complaints by
identifying the problem, offering
solutions, and following up to ensure resolution.
- Escalate complex issues to supervisors or specialized departments when necessary.
Communication: Answering and directing phone calls,
responding to emails, and providing information.
Scheduling: Organizing and confirming
meetings and appointments, and arranging travel
Document preparation: Creating, editing,
and proofreading correspondence, reports, presentations, and other
materials.
Office management: Maintaining office
supplies and inventory, and ensuring the proper use of office
equipment.
Record keeping: Developing and
maintaining filing systems, and recording meeting minutes.
Research: Compiling data and statistics
for research, and conducting fiscal reviews and surveys.
Training: Supervising and training office
staff, and providing educational opportunities.
Project management: Handling multiple
projects, and helping to implement new programs and procedures
Customer service: Greeting visitors and
providing general support.
Expense reporting: Submitting and
reconciling expense reports.
I provide professional customer service and appointment setting support, handling client inquiries, managing calls, and
Assisted patients with appointment scheduling, inquiries, and follow-ups while managing medical records.
Handled accurate data entry, sourced qualified leads & executed targeted email campaigns to engagement and conversio
