2019
Bachelor of Secondary Education
Systems Plus College Foundation
Are you seeking someone to assist you?
My main focus is on driving your company's growth.
Over 2 years in the customer service industry have given me significant experience in interacting with a wide range of people daily. It has greatly enhanced my problem-solving abilities, sharpened my skills in managing conflicts under pressure, and improved my strengths in communication.
I also served as a teacher that allowed me to further refine my leadership abilities, student engagement techniques, organizational skills, and critical thinking.
Throughout these years of experience, I have developed my expertise in data collection, presentations, managing social media platforms, and various other tasks and I am confident that this opportunity will allow me to apply them effectively to support your journey.
I am looking forward to the possibility to contribute and work together.
My Skills and Competencies
SEO Expert
Customer Service
Lead Generation and Email Marketing
Social Media Management
Data Entry
Content Creator
Certificates
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My Experience and Education
2023
-
2024
ERC
(Customer Service Representative)
Setting-up a dispatch for customers who are requesting for a service provider to fix a specific appliance or unit.
Keeping customers informed about the status of their appointment.
Creating effective communication channels to enhance customer satisfaction.
2022
-
2023
Majorel
(Customer Service Representative)
Assisting the guests in booking and cancelling their hotel reservations.
Conducting an inbound call, outbound call and sending emails to customers and hotel properties.
Establishing communication to deliver an optimal experience for every customer.
2019
-
2022
Proverbsville School, Inc.
(Teacher)
Facilitating and enforcing rules of behavior for students in the classroom.
Presenting lessons in a comprehensive manner and use visual/audio means to make the learning more effective.
Communicating clear objectives for lessons, units and projects.
Adapting teaching methods and materials to meet the interests and learning styles of students.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
SEO
Ensures on-page optimization to produce relevant search results and a positive user experience, growing site traffic, le
Lead Generation and Email Marketing
Gathers and converts prospects into qualified leads for business growth.