2021-2022
Influencer Marketing Manager
Core Loop Inc• Creating, building, and maintaining influencer brand relations.
• Working cross-functionally with Marketing, Public Relations, and Social Media teams to develop influencer strategies that align directly with business goals.
• Generate leads
• Curated outreach to gamers
• Social Media Engagement/Raid
• Community management
• Create a report for outreach analysis
• Create and design e-mail
• Copywriting. Manage relationships with influencers
• Administrative tasks
• Marketing research
• Weekly sync with the marketing manager and project manager
2022
Influencer Marketing Manager
TopT• Graphic design
• Proofread webinar scripts
• Edit branding
• Generate leads
• Outreach to influencers
• Negotiate and manage relationship with influencers
• Organize creative campaigns
• Discuss content creatives
• Guide influencers with content creation (caption, hashtags, music and posting)
2021-2022
Brand Ambassador
Crypto Startup (Signed NDA)• Manage Social Media Accounts
• Create promotional content for brand awareness
• Raid Tweets, Reddit & 4chan posts
• Content writing
• Engage on comments
2021-2022
Gaming Associate
TapJoy• Providing support to users and gamers
•Resolving in-game technical issues
• Rewarding users (if needed)
• Providing technical support through e-mail
2020-2021
Operations Supervisor
Teleperformance PH• Support a team with 16 people
• Daily admin tasks and deliverables
• Attend client meetings
• Calibrate with QA and Operations
• Daily and weekly operations meeting
• Conduct coaching to agents to identify strengths and opportunities, and create an individual action plan
• Setting daily goals and action plan to achieve KPIs
• Daily EOD report
• Daily attendance report
• Reviewing yesterday's performance and discussing the wins and opportunities to create a team action plan
2020
Retail Support
Teleperformance PH• Assisting customers with order concerns and general
queries
• Track order updates
• Answer queries on email, chat and social medias
• Resolve delivery and item issues
• Achieve daily goals and monthly KPI
2019-2020
Chat Sales Expert
Teleperformance PH• Assist customers with billing and order concerns
• Resolve technical issues
• Manually process orders
• Guide customers on how the service works
• Recommend plans based on customer's needs
• Sell gadgets and phone plans
• Renew plans
2017-2018
Customer Service Representative
Alorica• Sell products and provide outstanding customer service
• Assist customers on placing orders
• Assist in billing issues
• Resolving customer's billing issues
• Recommend best plans and products based on customer's needs