Converge ICT Solutions Inc.
Customer Service Representative
2019 to 2020 - 1st year – Inbound call
2020 half a year – Email (back office)
July 2020 to June 2024 – Case management aftersales (back office)
June 2019 – June 2024
Responsibilities:
Responding to Inquiries: Answering questions about products, services, and policies via phone, email, chat, or in person.
Resolving Complaints: Addressing and solving customer issues promptly.
Processing Orders and Returns: Assisting with orders, payments, and returns, ensuring accuracy and timeliness.
Technical Support: Helping customers troubleshoot technical issues and escalating when necessary.
Maintaining Customer Records: Updating and managing customer information in databases.
Providing Feedback to Management: Reporting customer feedback for product and service improvements.
Building Relationships: Developing positive relationships and encouraging repeat business.
Training and Development: Participating in training and mentoring new representatives.
Multitasking: Managing multiple customer interactions and tasks efficiently.
Adhering to Policies: Following company guidelines and legal requirements in all interactions.
The Tapshishop
Admin Assistant
MAY 2017 – MAY 2019
BINANGONAN, RIZAL
Responsibilities;
Scheduling: Managing calendars, appointments, and meetings.
Communication: Handling phone calls, emails, and correspondence.
Documentation: Preparing and filing documents, reports, and presentations.
Data Entry: Maintaining databases and updating records.
Office Supplies: Managing inventory and ordering supplies.
Support: Assisting with administrative tasks and supporting staff.
Travel Arrangements: Booking travel and accommodations.
Event Coordination: Organizing meetings, conferences, and events.
Customer Service: Greeting visitors and providing assistance.
Confidentiality: Handling sensitive information with discretion.
CVC Precision Toolings
MACHINIST (LATHE MACHINE, MILLING AND SHAPER)
NOVEMBER 2016 – APRIL 2017
ANGONO, RIZAL
Responsibilities;
Operating Machines - LATHE MACHINE, MILLING AND SHAPER
EZCOM COMPANY
Non-Voice Customer Service
JANUARY 2013 – NOVEMBER 2014
TAYTAY, RIZAL
Responsibilities;
Email and Chat Support: Assisting customers via email and live chat.
Lead Generation: Identifying and contacting potential customers digitally.
Order Processing: Handling online orders and payments accurately.
Product Recommendations: Advising customers on suitable products.
Follow-Up: Nurturing leads through follow-up emails.
CRM Management: Updating and managing customer interactions.
Sales Reporting: Monitoring sales metrics and preparing reports.
Promotions: Informing customers about offers and new products.
Issue Resolution: Addressing customer concerns and coordinating solutions.
Market Research: Gathering feedback to enhance offerings.
