Arnel Jean Pelaez

Virtual Assistant/Customer Service Pro
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Contact Information
  • pelaezarneljeang31396@gmail.com
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  • +639075929135
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  • Bago City, Philippines
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  • myprofile.ph/jeanel/cv/3470
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About Me

Personal growth is a top priority for me, and I approach it with ambition and dedication. I believe in establishing multiple streams of income to achieve financial security. I am eager to find a career that allows me to take risks, explore new territories, and push myself out of my comfort zone. I have a passion for learning and am constantly seeking to broaden my knowledge in various areas.
EXPERIENCE
2020-2023

ESL Teacher

Provide instruction on reading, writing, and speaking to Chinese kids and adults.
Keep track of student progress and customize individualized plans for students with special requirements.
Teach students to master the English language, both written and oral instructions.
Give constructive feedback on students' language use, pronunciation, and grammar.
2018-2019

Customer Service Representative

Respond to inquiries from patients and healthcare providers via phone or chat.
Schedule appointments and manage patient records.
Help patients understand their medical bills and insurance coverage.
Answer phone calls responded to emails, and provide customer support.
Resolve customer complaints or issues with products and services.
Assist with billing and payment-related inquiries or issues.
SKILLS

Excellent communication skills

Proficient in time management

Empathetic

Experienced in handling a high volume of emails and responding promptly

Skilled in using Microsoft Excel/Google Sheets