Ian Patrick A. Jamen

Virtual Assistant
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Contact Information
  • Ianpatrickjamen@gmail.com
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  • Cebu, Lapu-Lapu City Philippines
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  • @ItsIanTurf
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  • IanPatrick ( live:.cid.bc9f693e391ab0fe )
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Educational Background
2009 June >> 2013 March

Saint Michael College of Caraga, High School Department


2014 June >> 2020 March

Indiana Aerospace University, Department of Aviation

Bachelor of Science in Aircraft Maintenance Technology
Skills and Strengths
Organizational Skills

Good English Communication Skills

Time Management

Research Skills

Adaptability

Multitasking

Customer Service

Calendar Management

Email Management

About

I am an experienced Customer Service Representative with a proven track record of delivering outstanding support across diverse industries. Skilled in handling inquiries, resolving issues, and processing transactions via phone, email, and live chat. Committed to ensuring customer satisfaction through clear communication, empathy, and problem-solving. Proficient with CRM systems such as Gorgias and Zendesk, and capable of multitasking in high-volume environments while maintaining a positive and professional demeanor.
Experience
March 2021 >> September 2021

Amazon, Senior Customer Service Representative

We handle orders (Returns, Replacements, Refund) and inquiries.
March 2022 >> December 2022

Wyze, Senior Technical Support and Customer Support

We help customers with orders and assist them with their technical problems.
We handle live chats, Email and Phone calls
December 2022 >> March 2023

BBServe American Express, Customer Service Representative

We help customers with their disputes and inquiries.
June 2023 >> May 2024

RYZE, Customer Service Representative

We handle orders like returns, cancelations, refunds, and all the other customer concerns.
October 2023 >> April 2025

STEEZY Studios, Customer Service Representative

It is a subscription-based online dance class company. I handle refunds, cancellations, and all other customer concerns.
Tools
Communication Tools

• Slack
• Microsoft Teams
• Skype
• WhatsApp
• Gmail
Ecommerce Customer Service Software

• Zendesk
• Gorgias
• Shopify
Tools used for support

• Chargebee
• Revenue Cat
• Google Play Console
• Upscribe
• Shipbob
• DataGrail
• Amplitude