As an enthusiastic problem solver with a passion for overcoming challenges, I bring more years to your company and a strong drive to find creative solutions. With 2 years of experience in the BPO industry and another 2 years as a virtual assistant, I've really refined my communication and problem-solving skills, always aiming for excellence. My time in the BPO industry has given me a strong foundation for delivering top-notch customer service and efficiently managing a variety of tasks.
My ability to adapt to various situations and my eagerness to continuously learn and explore new things genuinely excite me about this role. I'm fully committed to bringing the same level of dedication and enthusiasm I've shown throughout my career to the position of virtual assistant. I'm truly looking forward to using my skills to provide excellent support and contribute to the success of both the team and the clients I'll be working with.
Ian Patrick A. Jamen
Virtual Assistant-
Ianpatrickjamen@gmail.com
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Cebu, Lapu-Lapu City Philippines
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@ItsIanTurf
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IanPatrick ( live:.cid.bc9f693e391ab0fe )
About
Educational Background
2009 June >> 2013 March
Saint Michael College of Caraga
High School Department2014 June >> 2020 March
Indiana Aerospace University
Department of AviationBachelor of Science in Aircraft Maintenance Technology
Skills and Strengths
Organizational Skills
Good English Communication Skills
Time Management
Research Skills
Adaptability
Multitasking
Customer Service
Calendar Management
Email Management
Social Media Management
Content Creation
Experience
January 2021 >> December 2021
The Paks Apparel
FacebookSocial Media Marketing
March 2021 >> September 2021
Amazon
Senior Customer Service RepresentativeWe handle orders (Returns, Replacements, Refund) and inquiries.
March 2022 >> December 2022
Wyze
Senior Technical Support and Customer SupportWe help customers with orders and assist them with their technical problems.
We handle live chats, Email and Phone calls
December 2022 >> March 2023
BBServe American Express
Customer Service RepresentativeWe help customers with their disputes and inquiries.
April 2023 >> October 2023
STEEZY Studios
Customer Service RepresentativeIt is a subscription based online dance class company. I handle refunds, cancellationsand all other customer concerns.
November 2023 >> May 2024
RYZE
Customer Service RepresentativeWe handle orders like returns, cancelations, refunds and all the other customer concerns.
Tools
Communication Tools
• Slack
• Microsoft Teams
• Skype
• WhatsApp
• Gmail
File Sharing
• Google Drive
• Dropbox
Ecommerce Customer Service Software
• Zendesk
• Gorgias
• Shopify
Tools used for support
• Chargebee
• Revenue Cat
• Google Play Console
• Upscribe
• Shipbob
Social Media Management
• Canva
• Social Media Schedulers
Document and File Editing
• Microsoft Word
• Google Docs
• Microsoft Excel
• Google Sheets
Scheduling and Calendar Management
• Google Calendar
• Calendly
• Doodle
Language and Grammar Tools
• Grammarly
• Quilo
Video Conferencing Tools for client meetings and webinars.
• Zoom
• Microsoft Teams
• Skype