2016
Bachelor of Elementary Education
Mindanao State University
More Info About Me
I am the eldest among my brothers and sister. Therefore, all responsibilities of the family lie on my shoulders.
I am 26 years old and currently residing in Lanao Del Norte. My teacher said, “Dream a Big Dream and Pray for that Dream daily" while I'm dreaming to obtain that dream, I work hard to achieve it. I am a person who is very positive about the aspect of life. There are many things I like to do, see, and experience. I like to cook, dream, listen to music, and always love to read good books and watch movies. I like to isolate myself and I always love delicious food and comfortable shoes. I always make sure to keep grounded in difficult times. I always make sure to finish the task given to me and to give my 100 % performance in work.
My Skills and Competencies
Customer Service
Admin Assistant
Data Entry
Email Management
Real Estate VA - Assistant Property Manager
Certificates
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Customer Support
Customer Service Representative
01/02/2023
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07/10/2023
DuraWeather Poly
(Customer Support)
I wanted to share a brief overview of the e-commerce support services I provide to help manage Shopify accounts more efficiently. My expertise includes handling email queries through Gorgias, sorting out orders via Gmail, and creating shipping labels within Shopify.
Additionally, I am well-versed in booking shipments using TMS, managing both inbound and outbound calls, editing orders, sending invoices, and processing payments through Shopify. My goal is to ensure a seamless experience for both businesses and customers alike.
2022
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28/02/2023
Bucknell Property Ltd.
(Real Estate Admin Assistant/Personal Assistant)
*Admin Task
= Providing administrative support to the Property Manager
= Answering tenants’ inquiries via phone, email, or chat
= Processing tenant referencing
= Supporting tenant onboarding and off boarding
= Sending Invoices to clients and tenants
= Drafting and delivering eviction notices, agreements and contract
= Assisting in the collection of delinquent rent
= Rent Audit to all properties
= Scheduling and coordinating maintenance and repairs
= Book Property Servicer for inspection during move-out/in process
= Scheduling and coordinating with Cleaners
= Inventory report creation
= Maintaining accurate records of all transactions
= Working collaboratively with other staff members to ensure operational efficiency.
= Data entry of utilities
= Email Management
*Personal Assistant
= Handling phone calls, emails, and other communications
= Preparing documents, reports, and other materials as requested
= Arranging travel plans and accommodations for business trips
= Researching and gathering information pertinent to projects
= Providing administrative support to other departments as needed
= Performing general office tasks including filing, copying, sorting, and organizing documents
= Assisting with special projects as assigned
2020
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2022
Transworld System Corp. (TSI)
(Mortgage Associate)
= Contacting insurance companies and agencies directly to verify if insurance renewals are paid, cancelled, or reinstated and to obtain information on insurance coverage and to explain
policies and procedures.
= This will involve making outbound calls and emails to various insurance agencies and companies, collecting and processing, and providing detailed documentation regarding the status of each renewal.
= Updating mortgage documents with the necessary information, maintaining accurate records, and meeting all deadlines.
= Identifying and researching any customer issues related to insurance coverage.
= Processing changes to customer accounts, including cancellations and reinstatements.
2018
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2019
Sitel ( Metlife Auto & Home )
(Insurance Customer Service Representatives)
= Respond promptly to customer inquiries via telephone and email.
= Provide accurate information about MetLife Auto and Home insurance products and services.
= Assist customers with the filing of claims, policy changes, and billing questions.
= Ensure customer satisfaction by resolving any customer complaints or issues in a timely manner.
= Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.
= Follow up on customer inquiries not immediately resolved and refer related issues to the appropriate departments for resolution.
2017
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2018
Alorica (Paypal)
(Customer Support)
= Responding to customer inquiries in a timely manner, via phone and providing accurate information about PayPal products and services.
= Troubleshooting customer issues related to technical and financial matters.
= Creating customer profiles, managing customer accounts, and updating customer information as needed.
= Investigating and resolving customer complaints in a professional manner.
= Explaining features and benefits of various PayPal products and services.
= Assisting customers with navigating the PayPal website and mobile app.
2016
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2017
Convergys
(Collection Specialist)
= Contact delinquent customers to collect payments and negotiate payment plans.
= Monitor customer accounts for past due amounts and take appropriate action to secure payment.
= Research customer accounts for discrepancies and resolves as needed.
= Negotiate, resolve, and establish payment arrangements with customers
= Generate reports to provide updates on account status, payment collection and customer account history.
= Ensure customers are aware of payment terms and options.
= Help Customer Set up Auto Pay.
Virtual Assistant
Customer support, Real Estate VA, Admin Assistant & PA
Real Estate Virtual Assistant
My services include rental onboarding/offboarding of tenants, rent audit, invoicing, inventory report, securing of depos
Admin Assistant
I'm an admin assistant and a PA in a letting agent. I handle all new incoming tenants and exiting tenants.
Personal Assistant
I handle my client's personal task such us booking a ticket on an airline, restaurant reservations, taxes on his vehicle
Customer Support
Customer Support by providing assistance to the customers and to your business.
Testimonials
Bucknell Property
She has proven to be a hardworking, reliable, and valuable asset to our team. Her dedication and commitment to her work have been instrumental in the success of our projects.
We are confident that she will provide the same level of quality service and dedication to any new client with whom she chooses to work. We highly recommend Hainz, and we give her our full support.
TSI - Gie
Hainz has been excellent customer support for me over the couple of years. She has always been prompt in responding to our customer's inquiries, and I have never had any issues with them. She is knowledgeable, professional and friendly, and I have always felt that she genuinely cares about her customer satisfaction. I highly recommend her as customer support.