I'm a Technical Support Representative in BPO, Data Encoder, Financial Advisor and Page Moderator for almost 2 years which is involves SMM/Data Entry.
Experienced single mother adept at managing multiple responsibilities while maintaining a strong work ethic.

Data Entry

English

DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY

2018-2020

Information and Communication Technology (ICT)
It equips students with advanced proficiencies in computer systems, various programming languages, web development, and foundational animation methods.

VXI GLOBAL SOLUTION

2020 - 2021

TECHNICAL SUPPORT REPRESENTATIVE
•Maintained quality service on all inbound interactions through responding to concerns, inquiries,and request to troubleshoot phone, cable, internet connection issues.

PRULIFE UK

2021 - 2022

FINANCIAL ADVISOR
•Maintain proper filing and organization of physical and electronic documents related to insurance policies, endorsements, and client information. Ensure data confidentiality and compliance with data protection regulations.
• Enter client information, policy details, and other relevant data into the company's database or software systems. Ensure accuracy, completeness, and timeliness of data entry to maintain reliable records and support business processes.
•Process policy changes, endorsements, and updates in the system as per client requests or policy requirements. Ensure all changes are accurately reflected and documented in a timely manner.

San Marino Tour

2021-2023

Social Media Marketing
•Identify target audiences and segment them based on demographics, interests, and behaviors.
•Develop a content calendar to ensure a consistent posting schedule.
•Monitor social media channels for comments, mentions, and messages, and respond in a timely and engaging manner.
•Use engagement tactics to increase likes, shares, comments, and overall interaction.
•Monitor campaign performance and adjust strategies based on data-driven insights.
•Track key performance indicators (KPIs) such as reach, engagement, conversion rates, and ROI.
•Develop strategies to encourage user-generated content and user participation
•Stay up-to-date with the latest trends, tools, and technologies in social media marketing.

OE Home Furniture

2023-2023

Email Marketing Specialist
• Develop and execute email marketing strategies to increase open rates, click-through rates, and conversion rates.
• A/B test email content, subject lines, and send times to continually improve performance.
• Collaborate with the design team to create visually appealing email templates and graphics.
• Monitor and analyze key metrics using analytics tools to track campaign success.
•Implement marketing automation workflows to nurture leads and onboard new customers.
• Conduct competitor analysis to stay updated on industry trends and best practices.