I'm a Technical Support Representative in BPO, Data Encoder, and Page Moderator for almost 2 years which is involves SMM/Data Entry.

Data Entry

English

DATAMEX INSTITUTE OF COMPUTER TECHNOLOGY

2017-2019

Information and Communication Technology (ICT)
It equips students with advanced proficiencies in computer systems, various programming languages, web development, and foundational animation methods.

VXI GLOBAL SOLUTION

June 2020 - Dec 2021

TECHNICAL SUPPORT REPRESENTATIVE
•Maintained quality service on all inbound interactions through responding to concerns, inquiries,and request to troubleshoot phone, cable, internet connection issues.

SAN MARINO TOUR

December 2021- November 2023

Social Media Management
•Identify target audiences and segment them based on demographics, interests, and behaviors.
•Develop a content calendar to ensure a consistent posting schedule.
•Monitor social media channels for comments, mentions, and messages, and respond in a timely and engaging manner.
•Use engagement tactics to increase likes, shares, comments, and overall interaction.
•Monitor campaign performance and adjust strategies based on data-driven insights.
•Track key performance indicators (KPIs) such as reach, engagement, conversion rates, and ROI.
•Develop strategies to encourage user-generated content and user participation
•Stay up-to-date with the latest trends, tools, and technologies in social media marketing.

OE HOME FURNITURE

November 2023- May 2024

Email Marketing Specialist
• Develop and execute email marketing strategies to increase open rates, click-through rates, and conversion rates.
• A/B test email content, subject lines, and send times to continually improve performance.
• Collaborate with the design team to create visually appealing email templates and graphics.
• Monitor and analyze key metrics using analytics tools to track campaign success.
•Implement marketing automation workflows to nurture leads and onboard new customers.
• Conduct competitor analysis to stay updated on industry trends and best practices.