I'm a dedicated Virtual Assistant with a love for coffee and a knack for efficiency. I thrive on helping clients stay organized, handling tasks smoothly, and bringing creative ideas to projects. Whether it's managing schedules, data entry, or crafting visually appealing content, I’m here to make work life easier—one cup of coffee at a time!

2018-2019

Teleperformance, Key Responsibilities

- Handle inbound calls to assist customers with inquiries, issues, and complaints.
- Provide information about products and services, troubleshoot problems, and resolve customer concerns efficiently.
- Maintain a positive, professional demeanor and deliver excellent customer service to ensure high satisfaction.
- Accurately document customer interactions, follow-ups, and outcomes in the system.
- Work in a fast-paced environment while meeting quality and productivity targets.
- Collaborate with team members and escalate complex cases to supervisors when necessary.

2020-2021

OF, Key Responsibilities

- Responsible for managing, analyzing, and maintaining data for accuracy and actionable insights.
- Enter and update data, verify information, and correct errors to ensure data integrity.
- Analyze datasets to identify trends and generate reports.
- Provide recommendations to support informed decision-making.
- Utilize tools like Excel and SQL to handle and interpret data effectively.
- Maintain strong attention to detail and clear communication skills to ensure data is reliable and valuable for business needs.

2023-2024

Jose 23 Cafe, Key Responsibilities

- Develop and implement comprehensive social media strategies aligned with company goals.
- Create, curate, and manage engaging content (text, images, videos) for platforms such as Facebook, Instagram, and TikTok.
- Monitor social media channels, respond to comments and messages, and foster community engagement.
- Analyze performance metrics and generate reports to measure the effectiveness of campaigns and strategies.
- Collaborate with marketing, design, and other departments to produce cohesive and impactful campaigns.
- Manage social media advertising campaigns, including budget allocation and targeting.