2024

Financial Advisor, Freelancer

Discuss financial goals with clients.
Explain the services offer and how they can benefit the client.
Recommend services that will help the client achieve their financial goals.

2017-2020

Overseas Filipino Worker - Food Server, Country: Muscat, Oman & Doha, Qatar

Customer service: To give an excellent service towards the guest.
Cash handling: Handling cash, making change, and balancing a cash drawer.
Multi-tasking: Multiple tasks at once, such as taking orders, delivering food, and cleaning tables.
Flexibility: Often requires being able to work varying shifts, weekends, and holidays.
Sales and upselling: Suggestive selling and upselling menu items to customers.

2015-2016

Convergys - Call Center Agent, Xbox Chat Support

Assist valued customer using an online chat system.
Manage the communication process to understand what people are contacting about and help isolate and resolve issues.
Respond to any inquiry about products or services.

2024

General Virtual Assistant, PROVAPH - Highly Trained

1. Familiarity with current technologies, like desktop sharing and cloud services.
2. Word-processing software and spreadsheets (e.g. MS Office)
3. Online calendars and scheduling (e.g. Google Calendar)
4. Phone, email and instant messaging communication skills.
5. Time management skills.
6. Solid organizational skills.

2024

Medical Virtual Assistant, PROVAPH - Highly Trained

Training Session Topics:
What is a Medical Virtual Asssistant.
Common Medical Terminologies
Phone Etiquette
American Health System
HIPAA
Roles and Responsibilities of A MVA
Navigation of EHR/EMR
Insurance Handling
Patient Prescription
Medical Coding and Billing
Medical Scribing

Strong Work Ethic
Organized and Creative
Excellent Communication
Strong Attention to Details
Empathy and Compassion
Basic Knowledge of Medical
Billing, Coding, EHR/EMR

Dhamielyn A. Sarno, ProVaPH Co Founder

Email Address: dhamsarno@gmail.com

Liza Illaga, Medical VA Coach

Email Address: illagalizaionese27@gmail.com