2014
Bachelor of Science in Computer Science
Father Saturnino Urios University
My Skills and Competencies
Social Media Management
Graphic Designer
Data Entry
Content Creator
Certificates
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My Experience and Education
2020
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2023
Accenture, Inc.
(Technical Associate for the World’s Biggest Search Engine.)
• Assist the customers with downloading and payment issues with apps, in-app purchases and digital contents.
• Assist the customer with the cancellation and refund request of their orders.
• Assist the customers with unauthorized charges incorporated with Google purchases.
2019
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2020
Teleperformance
(Travel Consultant for Business Clients)
• Assist client in booking and changing their flight following the guideline set by their business’ consultant.
• Assist the client in booking hotel and land transportation ensuring that the travel hours are sufficient enough for their business meeting.
• Assist the client in cancelling their flight and set the expectation about their canceled flight based on the ticket policy.
2018
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2019
Concentrix
(Advance payroll Specialist for Quickbooks & Intuit)
• We assist client in the payroll side of their Quickbooks & Intuit account ensuring that quarterly and annual reporting match
• Advise what form to submit and to file amendment.
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.