I'm passionate about my work. My initial priority is client satisfaction and I always concerned about the client's satisfaction by providing the highest possible results. I love this type of work and I am available for long or short-term projects and am very flexible. I have skills in creation of accounts for social networks and content calendar for social networks. I am using applications to get REAL followers fast on social networks and applications for social media content.

Bachelor of Science in Nursing
University of Cebu – Banilad Campus
(3rd Year | Jun 2006 – Oct 2009)

Root Cause Analysis
Management By Quartile Analysis
Leadership Skills  High Volume Workload skills
Engagement and Planning Skills
Knowledge in Microsoft (Word, Powerpoint,Excel)
Knowledge in google suite (Spreadsheet,Docs)
Graphic Design Skills (Canva).
Recruitment and Admin Skills
Collaborative Skills

Social Media Manager (Freelance), Snake Princess (Local Social Media Influencer)

- Social Media Management/Marketing
- Facebook and Instagram Page posting
- Content Creation (Create Vlogs, Graphic Designs, Content Captions)
- Engagements (Replying to inquiries and comments)

Teleperformance Incorporated, Operations Supervisor

- Responsible to 80/20 rule for coaching and molding agents.
- Daily Performance read out during in shift and supervisor meetings.
- Top Supervisor / SuperKeeper Awardee
(May, Jul, Sep 2015 | Jan, Sep 2018 | Feb, May 2019)

UniversalTech Inc, Recruitment and Admin Specialist

- Responsible in all admin task and ensure compliance of the employee requirements.
- Collaborated with Operations about the need of people for the account requirement and ensure to provide the right candidate.
- Most Efficient Employee of the Month (Apr 2013).

Taking You Forward, Blended Agent

- Inbound/Outbound/Chat and Email Support .
- Selling used cars from Japan

Vector BPO, Sales Agent

- Matching students to online schools in the US.

Aegis PeopleSupport, Travel Expert Agent

- Booking flights and hotel reservations (Change and Cancel)
- Top CSAT Agent (Jun and Oct 2011 | Jan – Feb 2012)

Live2Sell Incorporated, Agent to Supervisor

- Calling potential student to enroll for online studies.
- Coaching and real-time monitoring on agent’s. performance (Daily – Weekly – Monthly)

Freelancing (Kathy Kuo Home), Administrative Assistant

- Calendar and Email Management
- Recruitment
- Updating database (Employee Files)
- Booking flights and restaurants

Character Reference will be available upon request. I hereby certify that the above information is true and correct to the best of my knowledge and belief.