Mindanao State University, General Santos City

Bachelor of Science in Mechanical Engineering

Google Workspace

Microsoft Office

E-commerce (BigCommerce)

ERPLn & Cin7

Gorgias

Sales Operations and Logistics

Customer Management

Social Media Management (Canva)

Data Entry

Bookkeeping / Quickbooks

I’m a positive, self-motivated, results-oriented Global Sales Operations Specialist with a strong passion for efficient order processing, logistics, and exceptional customer experiences. With excellent written and verbal communication skills, I excel at building lasting client relationships and providing top-tier customer service.

I bring a proactive, detail-focused approach to every task, along with a commercial mindset and a knack for problem-solving. My experience also spans virtual assistance, social media management, and bookkeeping—skills that help keep operations organised and businesses running smoothly. I thrive in fast-paced, collaborative environments and am always eager to learn, adapt, and contribute to a team’s success.

ProVA - General Virtual Assitant Trainee, Freelancer

• Gained hands-on experience in providing administrative support, managing schedules, handling emails, and organising documents.
• Experienced and developed skills in social media management, data entry, and basic bookkeeping tasks.
• Developed strong multitasking, communication, and problem-solving skills while learning to streamline processes and enhance efficiency in a remote work environment.

Global Sales Operations Specialist, Freelancer

• Process orders and provide necessary documents for order and transportation of goods.
• Ensures fulfillment of orders and ensures good relationships with suppliers, transport agents and customers to resolve issues promptly.
• Respond promptly to customer inquiries, ensure customer satisfaction, and provide professional customer support.
• Handle inventory management and analyse inventory and shipping data for smooth operations and transactions.
• Coordinate with transport/shipping company/agent.
• Track order status from purchase, packaging, shipment, delivery and feedback.
• Coordinate with the customer and send the status of the shipment, providing necessary data such as ETA and other delivery details.

Century Pacific Agricultural Ventures, Inc., Production Section Manager

• Lead and manage the section in compliance with the established manufacturing practices and procedures to meet company-required standards.
• Manage attainment of production target output of all products.
• Ensure achievement of the required quality at a projected cost and other established specifications through an efficient and effective operation.