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AB Communication Arts
Holy Angel University
Meet your Digital Wingwoman for Every Task!
Hi, I’m Norielyn, but you can call me Enn! I am 32 years old from the Philippines, a mother of two beautiful boys and your go-to Executive Virtual Assistant specializing in social media management, data entry, and administrative excellence. With a keen eye for detail and a passion for efficiency, I help business leaders and entrepreneurs stay organized, grow their online presence, and optimize their workflow—so they can focus on what truly matters.
From managing executive schedules to crafting engaging social media content and ensuring flawless data organization, I bring a strategic approach to every task. Think of me as the behind-the-scenes powerhouse keeping your operations smooth and stress-free!
Let’s collaborate and take your productivity to the next level. Ready to work smarter? Let’s connect today!
My Skills and Competencies
Executive Assistance
Calendar Management
Travel Management
Scheduling of Appointment
Social Media Management
Graphic Designer
Data Entry
Content Creator
Project Management
Certificates
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My Experience and Education
June 2025
-
Present
*Australia based E-Comm Brand*
(Customer Service Executive)
• Delivered exceptional customer support across email, sms, and chat using Freshdesk, efficiently managing tickets, follow-ups, and resolution timelines.
• Processed and tracked orders through Shopify, handled refunds, exchanges, and inventory inquiries, ensuring a smooth and professional e-commerce experience.
• Collaborated with internal teams including warehouse and logistics to ensure timely order fulfillment and address delivery concerns.
May
-
Present
*Interior Painting Company* (Part-Time)
(General Virtual Assistant | Office Manager)
• Managing heavy load administrative tasks with accuracy
• Appointment setting
• Drafting proposals for clients
• Calling leads/potential customers
• Customer Service
• Keeping the CRM organized
2024
-
2024
Acquire Asia Pacific
(Loyalty & Retention Specialist)
• Making sure to retain customers by handling their concerns
• Resolving issues and ensuring ongoing customer satisfaction.
• Examining customer feedback, identifying reasons for customer churn, and implementing strategies to retain customers.
2021
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2022
VXI Global Holdings B.V.
(Account Specialist)
• Develop and maintain customer relation with consumers
• Provide support for questions related to their purchase orders, billing statements, quotations, product inquiries, quality issues
• Basic technical assistance
2019
-
2019
NC Trends
(Social Media Management)
• Update social media content across all channels
• Engage with customers and followers
• Develop content for daily/weekly posting
2018
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2019
RMM Cold Storage Corporation
(Assistant/Import Coordinator)
• Communicating and dealing with suppliers from the UK, Spain, Germany, Brazil, Australia and more.
• Arranging shipment schedules
• Review and confirm documents, proofread them for any mistakes.
• Handling pricing information
• Applying import clearances, tracking shipments.
• Reports directly to CEO regarding meetings, scheduled appointments, and documents needed to be signed
My Services
Social Media Management
Analyzing engagement data, identifying trends in customer interaction and planning digital campaigns to build community.
Data Entry / Web Researcher
Search the Internet for information on a wide variety of topics.
Content Creator
Promote companies' products and services by developing copy for websites, social media, marketing materials.
E-Mail Management
Filtering and prioritizing emails, drafting responses, organizing inboxes, and managing email marketing campaigns.
Calendar Management
Scheduling and managing appointments, meetings, and calls across different time zones, sending reminders, and resolving
Travel Management
Researching and booking flights, accommodations, and transportation, creating detailed itineraries, and managing travel