Joe Vega

Amazon Virtual Assistant
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Contact Information
  • monjovega@gmail.com
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  • +639258658853
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  • https://www.linkedin.com/in/vegajoe
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  • Bacolod City, Philippines
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About Me

Highly motivated and enthusiastic individual with a strong work ethic and a proven track record of being a loyal, dedicated, hardworking, and fast learner. A strong sense of responsibility and commitment to delivering quality results has made me a valuable asset to any team I have participated in. I take pride in my ability to learn quickly and effectively and am always eager to expand my skill set and knowledge.
Education Background
1996-2001

University of St. La Salle - Bacolod
1990-1994

Castle Rock High School
1982-1989

University of St. La Salle - Integrated School
Professional Experience
April 2023

ProVA Amazon Intern

Understanding Amazon platform, Business Model, Amazon VA Task, How Dropshipping Works, Tactical Arbitrage, Wholesaling Process, AWS Pricing, Amazon Product Listing, Ordering, Shipping and Delivery, Merch by Amazon, Live Demo in Setting Up Amazon Seller Central, How to Find Profitable Product Ideas, How to find a Supplier or your Product, Create a Listing, Launching a Product, Essentials for Strong Amazon Branding
Feb 2023 - March 2023

AmazonPrimePH Intern

Hands-on experience in Product Research, Supplier Sourcing, and Listing Optimization.
Familiarization and strategies on Amazon PPC, Inventory Management, Shipment Planning, Amazon Account Maintenance, and Customer Service.
Feb 2022 - Nov 2022

Concentrix Philippines | Workforce Supervisor

Coordinates staffing requirements with the client
Attends weekly Business reviews with the client
Coordinates with Real-Time Analysts' schedules, coaching opportunities, and development plans
Consult with the Operations team to develop long-term staffing plans and best-practices and concerns.
Feb 2014 - Feb 2022

Concentrix Philippines | Real-Time Analyst

Line balances Production staffing
¨Ensures agents are following Concentrix Floor Policies / Company Rules and Regulations
Optimization of agents' schedules, breaks, lunches, training, and PTOs
¨Schedules team meetings and coaching for the Team Leads
Prepares End-of-Day, Hourly updates, and outage Reports
Feb 2011 - Feb 2014

Concentrix Philippines | Customer Support Representative (Voice/Chat)

Provides technical support to telco line-of-business
Schedules and Escalates tickets for tech visits
Troubleshoots issues for phone, cable, internet, and home-security
Skills

Keepa
Helium 10
Jumgle Scout
Excel / Word
Communication
Customer Care