Bachelor of Science Major in Office Administration
Central Mindanao University
About Me
Hi, I'm Charlene Grace Cortezano, an experienced and reliable Executive Virtual Assistant based in the Philippines. I provide strong support in administrative coordination, customer service, CRM management, purchasing, and web development. I help executives and business owners stay organised, focused, and moving forward.
What I Do
Executive Support
I manage calendars, organise meetings, handle communications, and prepare reports to keep everything running smoothly.
Customer Service
I respond to client enquiries, resolve issues quickly, and make sure customers feel heard and valued.
Purchasing
I take care of sourcing parts and supplies, coordinating with vendors, and keeping track of orders and receipts.
Web Development
I update and maintain website content, upload product information, and help improve the site’s layout and functionality.
CRM and Workflow Automation
I keep CRM systems updated, track leads and clients, and create automated workflows to save time and avoid manual work.
Training Coordination
I help prepare training materials, manage online course platforms, and support smooth delivery of team and client training.
Why Work With Me
I’m dependable, detail-oriented, and committed to getting the job done right. I enjoy helping teams stay organised and productive so they can focus on what matters most.
If you're looking for someone who can step in, take charge of the details, and make things easier for you, I’d love to connect.
Central Mindanao University
• Manage the CEO’s calendar, appointments, and travel arrangements
• Handle internal and external communications via email, phone, and WhatsApp
• Prepare and send estimates, invoices, and follow-ups to clients
• Track payments and send reminders for outstanding balances
• Coordinate technician schedules and dispatch instructions
• Hire, onboard, and support field technicians as needed
• Maintain organised digital and paper records
• Prepare weekly reports and summaries for internal use
• Respond promptly to enquiries through phone, email, and messages
• Provide accurate information about products, services, and order status
• Follow up with customers to ensure satisfaction and resolve any issues
• Maintain a professional and friendly tone in all communications
• Build strong relationships with new and existing customers
• Record and track all customer interactions
• Source and purchase parts, tools, and supplies for job orders and stock
• Request and compare supplier quotes for pricing and availability
• Track orders and follow up on delivery timelines
• Coordinate with technicians to confirm product requirements
• Maintain accurate records of all purchases, invoices, and receipts
• Communicate regularly with vendors and maintain good working relationships
• Update and maintain the company website content
• Upload and manage product listings, images, and specifications
• Maintain and update client records in the CRM system
• Track leads, contacts, and progress through the sales pipeline
• Ensure data accuracy and consistency across records
• Generate reports and insights for the Directors based on CRM activity
• Create and manage automated workflows for client onboarding, follow-ups, and internal processes
• Set up triggers and actions to reduce manual tasks
• Regularly test and adjust automations to improve efficiency and accuracy
• Document processes and keep workflow maps updated
• Assist in planning and organising training sessions, both live and online
• Create training materials, presentations, and support documents
• Upload and manage courses in the LMS (Learning Management System)
• Monitor participant progress and follow up on training tasks
• Coordinate schedules, meetings, and reminders for the Directors
• Assist in drafting and sending client emails, proposals, or documents
• Help with research, internal reports, and project tracking
• Act as a point of contact between the Directors and clients when needed
• Opening new accounts and monitoring/updating existing ones.
• Help support the day-to-day processing of properties, borrower, and borrower information and ensure a pleasant working environment.
• Maintain client records and ensure compliance with the company's policies and procedures.
• Responsible for planning and implementing marketing strategies aimed at increasing business revenue.
• Responsible for the safekeeping of cash, coins, and coin-counting equipment. Completing daily customer bank deposits
• Responsible for providing product/service information, answering customers' questions, and resolving any emerging problems that might be faced by our customer accounts.
• Process Loan applications from clients.
• Formulate a loan approval strategy that is in accordance with business policies and procedures, applicable laws and regulations, current economic affairs, and internal control.
• Responsible for extracting the data regarding a customer's loan. This includes all of the information related to their accounts, such as the principal balance, loan amount, interest rate, and payment schedule.
I help business owners and directors stay on top of their schedules and daily operations. This includes managing calenda
I handle client communication with professionalism and care. Whether it’s responding to inquiries, sending follow-ups, r
I manage CRM systems to keep your client and lead information accurate and up to date. I monitor pipelines, track intera
I set up smart workflows that reduce manual tasks and save time.
I take care of sourcing supplies, requesting quotes, placing orders, and following up with vendors. I also track deliver
I assist in preparing training materials, uploading content to your LMS, and helping with session logistics. I also trac