2013
Bachelor of Elementary Education
Western Mindanao State University
Professional Goal
Hi! My name is Charilyn. A professional virtual assistant eager to partner with you and help you scale your business while you focus on your area of expertise. Let's discuss how I can assist you!
My Skills and Competencies
Social Media Manager
Bookkeeping
Data Entry
Content Creator
Certificates
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My Experience and Education
2017
-
2019
Concentrix Philippines
(Technical/Accounting Support Specialist – Quickbooks)
I have a background in accounting with emphasis on payroll, reconciliation, invoices, accounts receivable, accounts payable, etc. I have excellent communication skills and people skills. I know Quickbooks software and proficient in Microsoft Word and Excel.
As a Technical/Accounting Support Specialist I am responsible for:
-Troubleshooting issues with Quickbooks software
-Providing customer service to clients
-Developing and maintaining knowledge base of solutions to common customer issues.
-Providing technical support to customers via phone and chat.
2019
-
2022
Concentrix Philippines
(Subject Matter Expert - Quickbooks)
As a Subject Matter Expert, I am in charge of assisting frontline agents with bank reconciliation, creating invoices, accounts receivable, and accounts payable, and assisting them in resolving payroll issues for clients using Quickbooks software.
2014
-
2017
Concentrix Philippines
(Technical Support Specialist –DELL)
As an experienced Technical Support Representative, I will be an asset to your organization. My background includes providing support to users of both hardware and software applications. I possess a strong technical aptitude and communicate effectively to elucidate solutions to customers.
2013
-
2014
Qualfon Philippines
(Customer Service Representative)
Customer service representatives provide clients with all the information and guidance they need, including product knowledge, pricing, and availability.
**Responsibilities:**
- Provide personalized customer service
- Provide customers with information about new products, services, and promotions
- Maintain confidentiality of customer records and information
My Services
Social Media Management
Social Media Marketing is telling the world you’re a rock star. Content Marketing is showing the world you are one.
Facebook Ads Management
Facebook ads by getting inspiration from a few of our ad examples that have seen success.
Bookkeeping
Bookkeeping is the process of recording your company's financial transactions into organized accounts on a daily basis.